Summary
Overview
Work History
Education
Skills
Timeline
Barista

Nicholas Fox

Richmond,VA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Virtual Sales Consultant

Best Buy
08.2023 - 12.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maximized customer retention by resolving issues quickly.

LG Expert

Best Buy/LG
07.2022 - 08.2023
  • Organized and delivered training sessions for new product content and technological advancements.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Consulted with product development teams to enhance products based on customer interest data.

Geek Squad Cadet

Best Buy
04.2021 - 04.2022
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.

Home Theater Sales Consultant

Best Buy
03.2019 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Education

Associate of Science - Business Administration And Management

John Tyler Community College
Chester, VA
01.2020

Diploma | Advanced Studies - undefined

Clover Hill High School
01.2018

Skills

  • Customer liaison
  • Consultative sales
  • CRM proficiency
  • Demonstrations
  • Customer oversight
  • Persuasive communication
  • Web technologies and services
  • Sales strategies
  • Objection handling
  • Time management
  • Sales proposal creation
  • Closing techniques

Timeline

Virtual Sales Consultant

Best Buy
08.2023 - 12.2024

LG Expert

Best Buy/LG
07.2022 - 08.2023

Geek Squad Cadet

Best Buy
04.2021 - 04.2022

Home Theater Sales Consultant

Best Buy
03.2019 - 03.2021

Diploma | Advanced Studies - undefined

Clover Hill High School

Associate of Science - Business Administration And Management

John Tyler Community College

Similar Profiles

CREATE PROFILE
Nicholas Fox