Nicholas Gomez
Larchmont
Summary
Dynamic Liquor Store Manager at New York Liquor Co. with extensive expertise in inventory management and staff training. Enhanced customer engagement through strategic communication and conflict resolution, resulting in elevated satisfaction levels.
Overview
9
9
years of professional experience
Work History
Liquor Store Manager
David Forcello
Larchmont
01.2017 - Current
- Managed daily operations of liquor store and ensured compliance with regulations.
- Trained and supervised staff on customer service and product knowledge.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented cash handling procedures to ensure accuracy during transactions.
- Maintained inventory levels and organized stock for efficient access.
- Organized merchandise displays to attract customers' attention while maximizing space utilization.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Recruited, trained and supervised new employees in accordance with company policies.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Inspired customers to try new items by educating on wines and store promotions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Brookfield High School
Connecticut06-2010
Skills
- Inventory management and merchandising
- Cash handling and compliance
- Customer engagement and forecasting
- Staff training and evaluation
- Conflict resolution and leadership
- Effective communication skills
- Problem solving and time management
- Organizational abilities
Affiliations
- Musically inept, Guitar player as well as other instruments.
- Create my own music
Languages
Spanish
Limited
References
References available upon request.
Timeline
Liquor Store Manager
David Forcello
01.2017 - Current
High School Diploma -
Brookfield High School
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