Nicholas Hammond
Niles
Summary
Geek Squad Agent with strong problem-solving skills. Proven ability to guide customers in device selection and troubleshoot and solve issues effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Geek Squad Agent
Best Buy
Niles
2023.08 - Current
- Guided customers in selecting devices tailored to their specific needs, enhancing overall customer experience.
- Serviced Apple iPhones, built custom computers, and repaired numerous laptops, ensuring reliable technology solutions.
- Cultivated strong customer relationships, prioritizing satisfaction and fostering loyalty through quality service.
Cashier
Save A Lot Grocery Store
Niles
2022.06 - 2023.08
- Processed customer transactions accurately and efficiently in high-volume retail environment, contributing to smooth checkout experience.
- Managed cash, credit, and gift card payments, ensuring secure and accurate financial transactions.
- Maintained clean checkout area to improve customer satisfaction and promote positive shopping atmosphere.
Education
High School Diploma -
Niles Mckinley High School
Niles2023-06
Bachelor of Science - Criminal Justice
Youngstown State University
Youngstown, OHSkills
- Device troubleshooting
- Product knowledge
- Customer support
- Point of sale management
- Customer relationship management
- Hardware assembly
Certification
Apple Certified Repair Agent
Timeline
Geek Squad Agent
Best Buy
2023.08 - Current
Cashier
Save A Lot Grocery Store
2022.06 - 2023.08
High School Diploma -
Niles Mckinley High School
Bachelor of Science - Criminal Justice
Youngstown State University