Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Hammond

Niles

Summary

Geek Squad Agent with strong problem-solving skills. Proven ability to guide customers in device selection and troubleshoot and solve issues effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Geek Squad Agent

Best Buy
Niles
08.2023 - Current
  • Guided customers in selecting devices tailored to their specific needs, enhancing overall customer experience.
  • Serviced Apple iPhones, built custom computers, and repaired numerous laptops, ensuring reliable technology solutions.
  • Cultivated strong customer relationships, prioritizing satisfaction and fostering loyalty through quality service.

Cashier

Save A Lot Grocery Store
Niles
06.2022 - 08.2023
  • Processed customer transactions accurately and efficiently in high-volume retail environment, contributing to smooth checkout experience.
  • Managed cash, credit, and gift card payments, ensuring secure and accurate financial transactions.
  • Maintained clean checkout area to improve customer satisfaction and promote positive shopping atmosphere.

Education

High School Diploma -

Niles Mckinley High School
Niles
06-2023

Bachelor of Science - Criminal Justice

Youngstown State University
Youngstown, OH

Skills

  • Device troubleshooting
  • Product knowledge
  • Customer support
  • Point of sale management
  • Customer relationship management
  • Hardware assembly

Certification

Apple Certified Repair Agent

Timeline

Geek Squad Agent

Best Buy
08.2023 - Current

Cashier

Save A Lot Grocery Store
06.2022 - 08.2023

High School Diploma -

Niles Mckinley High School

Bachelor of Science - Criminal Justice

Youngstown State University
Nicholas Hammond