NICHOLAS HARSHEY

• Answered phones and scheduled walk-in patient appointments.

• Accurately registered arriving patients for appointments and accurately gathered all necessary information.

• Accurately scanned/received all required documents into patient’s account.

• Assured prompt patient services with a professional and kind attitude.

• Verified that appropriate insurance authorizations and/or referrals had been received and placed in patient records prior to patient visit.

• Assured that all forms in front office are updated and copied, to include new patient packets and patient charts.

• Collected patient’s co-payments and outstanding balances at the time of service and posted to account and daily log.

• Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech

• Took daily inventory of different storage rooms and filled any supplies that were low
• Established relationships with directors of departments to properly care for their needs
• Answered the phone and delivered supplies in a timely matter when nurses and other staff needed them
• Received shipments of supplies and made sure everything was accounted for
• Provided quality control of supplies by properly discarding expired items and checking for expiration dates daily
• Provided customer service to other employees of the hospital
• Picked up and delivered mail, packages, and supplies to off campus clinics

• Established and maintained positive and professional employee relationships
• Proficient in preparing food items according to recipes and specifications while maintaining high standards of quality and hygiene
• Knowledgeable about proper food handling procedures, including storage, cooking, and cleaning to ensure a safe and sanitary kitchen environment
• Able to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively to meet deadlines and maintain smooth operations
• Keen eye for detail when assembling orders, ensuring accuracy in portion sizes, toppings, and condiments to meet customer expectations and maintain consistency
• Addressed customer complaints and resolved conflicts
• Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
• Communicated important company information and policy changes to staff members
• Implemented corrective actions for substandard employee performance
• Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
• Taught newly hired team members and shift managers business policies and procedures
• Trained and supervised new staff members
• Monitored stock levels and placed orders as needed

• Cautioned swimmers regarding unsafe practices or safety hazards
• Observed activities in assigned areas to detect hazards, disturbances or safety infractions
• Instructed participants in swimming, providing safety precaution information
• Rescued distressed persons in water using lifesaving techniques and equipment
• Controlled and reported unruly behavior, evicting individuals not adhering to behavior protocols
• Inspected recreational facilities for cleanliness