Nicholas Hassan
3 Ouimet Dr
Summary
Dynamic Sales Professional with a proven track record at Fuccillo Ford , GT TOYZ & The car shoppe in Malta , excelling in customer relationship building and lead generation. Achieved high customer satisfaction through effective objection handling and closing techniques, driving repeat business and loyalty. Skilled in utilizing CRM systems to enhance sales strategies and optimize performance.
Sales professional with proven track record in driving revenue growth and building strong client relationships. Well-versed in strategic selling, negotiation, and market analysis. Known for fostering team collaboration and adaptability in dynamic environments. Demonstrates strong communication, analytical, and problem-solving skills, consistently delivering impactful results.
Overview
6
6
years of professional experience
Work History
Sales Professional
The Car Shoppe - Malta
Clifton Park, NY
05.2024 - Current
- Developed and maintained strong customer relationships to enhance sales opportunities.
- Conducted product demonstrations and presentations, showcasing vehicle features and benefits.
- Collaborated with team members to strategize sales approaches and improve customer engagement.
- Analyzed market trends to identify potential sales opportunities and adjust strategies accordingly.
- Trained new sales staff on product knowledge and effective sales techniques to drive performance.
- Implemented follow-up procedures to ensure customer satisfaction and repeat business.
- Resolved customer inquiries and concerns efficiently, enhancing overall client experience.
- Leveraged CRM systems to track leads, manage accounts, and streamline the sales process.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Sales Professional
Fuccillo Ford
East
03.2020 - 11.2022
- Engaged customers to identify needs and recommend appropriate vehicle solutions.
- Conducted product demonstrations to showcase vehicle features and benefits effectively.
- Managed customer inquiries and follow-ups to ensure satisfaction throughout sales process.
- Collaborated with team members to strategize on inventory management and sales promotions.
- Utilized CRM software to track leads, manage relationships, and enhance communication efficiency.
- Developed rapport with clients, fostering long-term loyalty through personalized service approach.
- Analyzed market trends to adjust sales strategies, improving competitive positioning in local market.
- Mentored junior sales staff, sharing best practices and enhancing overall team performance.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Sales / Desking Manager
GT TOYZ
Clifton Park, NY
12.2022 - 05.2024
- Led team to streamline operational workflows and enhance productivity across departments.
- Implemented inventory management systems to optimize stock levels and reduce excess.
- Developed training programs for staff, improving onboarding efficiency and retention rates.
- Analyzed performance metrics to identify areas for improvement and drive process enhancements.
- Oversaw budgeting processes, ensuring alignment with strategic goals and resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Averill Park High School
Averill Park 07.2019
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Point of sale operation
- Business development
- Social selling
- Lead generation
- Cold calling
- Cash handling
- Performance tracking
- Client presentations
- Sales closing
- Product and service knowledge
- Customer relations
- Customer retention
- Lead prospecting
- Negotiation tactics
Timeline
Sales Professional
The Car Shoppe - Malta
05.2024 - Current
Sales / Desking Manager
GT TOYZ
12.2022 - 05.2024
Sales Professional
Fuccillo Ford
03.2020 - 11.2022
High School Diploma -
Averill Park High School