Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Hirsch-Santagata

Doraville,Georgia

Summary

Dynamic shift lead with a proven track record at DAS BBQ, excelling in team motivation and guest service. Expert in productivity monitoring and inventory management, I effectively trained new employees and resolved customer issues, enhancing satisfaction and operational efficiency. Committed to fostering positive relationships and maximizing team performance in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Shift Lead

DAS BBQ
10.2023 - 03.2024
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Food Service Worker

Playa Bowls
02.2022 - 03.2023
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

Associate of Applied Science - Automotive Technology

Georgia Piedmont Technical College
Clarkston, GA
12-2025

Skills

  • Productivity monitoring
  • Inventory management
  • Guest service
  • Shift leadership
  • Team motivation

Timeline

Shift Lead

DAS BBQ
10.2023 - 03.2024

Food Service Worker

Playa Bowls
02.2022 - 03.2023

Associate of Applied Science - Automotive Technology

Georgia Piedmont Technical College

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Nicholas Hirsch-Santagata