Nicholas Hughes
Lincoln,NE
Summary
Experienced Business Professional seeking promotion to the position of Surveillance Manager at the Warhorse Casino - Lincoln.
Skilled in maintaining integrity and security within casino operations through vigilant surveillance and investigation practices. Possess thorough understanding of gaming regulations and fraud prevention techniques, with strong analytical skills to identify suspicious activities effectively. Demonstrated ability to lead teams in high-pressure environments to ensure compliance and protect assets. Enhanced operational procedures through diligent observation and reporting, contributing to safer gambling environments.
Overview
18
18
years of professional experience
Work History
Surveillance Supervisor
Warhorse Gaming, LLC
Lincoln, NE
03.2024 - Current
- Responsible for the Surveillance Department's operation of WarHorse Gaming during the assigned shift.
- Maintaining adherence to all surveillance policies and procedures.
- Responsible for the surveillance agents at WarHorse Casino.
- Compliance with the rules and regulations as set by the NRGC.
- Observe, evaluate, and report any irregularities.
- Protect the assets of WarHorse Gaming.
- Enforce the rules of the Surveillance Department.
- Review all Surveillance Observation Reports.
- Train and evaluate the Surveillance Agent.
- All job functions of a surveillance agent.
- Recommending effective changes in policy and procedure to enhance department performance.
Surveillance Lead Agent
Warhorse Gaming, LLC
Lincoln, NE
12.2022 - 03.2024
- Responsible for room operations in the absence of the supervisor or manager.
- Protect the assets of WarHorse Gaming.
- Observe, evaluate, and report any irregularities.
- Assist in the training of new agents and experienced agents.
- Monitor all areas of the facility to ensure compliance with the rules and regulations set forth by the NRGC.
- All the job functions of a surveillance agent.
- Oversee and ensure all shift responsibilities and activities are monitored, recorded, and logged as required.
- Taking corrective action with problems that may occur in the room.
- Responsibility for surveillance agents (in the absence of the supervisor or manager).
Surveillance Agent I
Warhorse Gaming, LLC
Lincoln, NE
08.2022 - 12.2022
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Utilized advanced video recording systems to capture footage of criminal activity.
- Investigated potential security breaches with the use of CCTV cameras.
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Responded promptly to requests for additional information regarding a particular incident or event captured on camera.
- Coordinated with other departments within the company to ensure that proper protocols are being followed when it comes to security measures.
- Reported violations and suspicious patrons to supervisors.
- Assisted in training new surveillance operators.
Corrections Officer
Lancaster County Corrections
Lincoln, NE
01.2020 - 07.2022
- Maintained daily logs of shift activity.
- Maintained correct physical head count for inmates.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Attended regular trainings and maintained appropriate certifications.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Director of Operations
Lincoln Guards Security Company
Lincoln, NE
07.2013 - 07.2019
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Established operational guidelines and identified opportunities for improvement.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Developed and maintained client relationships to grow business and improve account retention.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Night Manager
Russ's Market
Lincoln, NE
11.2012 - 07.2013
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Oversaw general upkeep of public areas and restrooms.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Produced nightly audit reports and updates to maintain accurate business records.
Correctional Officer
Nebraska Department Of Correctional Services
Lincoln, NE
07.2008 - 07.2010
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Security Officer
Silverhawk Security
Lincoln, NE
04.2007 - 07.2008
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
Education
High School Diploma -
Seaford Senior High School
Seaford, DE05.2016
Some College (No Degree) - Fire Prevention And Safety Technology
Southeast Community College Area
Lincoln, NESkills
- Accurate incident reporting
- Suspicious activity monitoring
- Accurate event logging
- Integrity and trustworthiness
- Enforcement of policies and procedures
- Facility monitoring and oversight
- Task delegation
- Policy and procedure development
- Decision-making
- Shift scheduling
- Policy implementation
- Documentation and reporting
- Verbal and written communication
Timeline
Surveillance Supervisor
Warhorse Gaming, LLC
03.2024 - Current
Surveillance Lead Agent
Warhorse Gaming, LLC
12.2022 - 03.2024
Surveillance Agent I
Warhorse Gaming, LLC
08.2022 - 12.2022
Corrections Officer
Lancaster County Corrections
01.2020 - 07.2022
Director of Operations
Lincoln Guards Security Company
07.2013 - 07.2019
Night Manager
Russ's Market
11.2012 - 07.2013
Correctional Officer
Nebraska Department Of Correctional Services
07.2008 - 07.2010
Security Officer
Silverhawk Security
04.2007 - 07.2008
High School Diploma -
Seaford Senior High School
Some College (No Degree) - Fire Prevention And Safety Technology
Southeast Community College Area
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