Summary
Overview
Work History
Education
Skills
Accomplishments
10 time Chairman's Recipient
Timeline

Nicholas J. Meroni

Virginia Beach

Summary

Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.

Overview

15
15
years of professional experience

Work History

Licensed Property and Casualty Sales Agent

Geico Insurance Agency
Virginia Beach, VA
01.2012 - Current
  • Daily intake of more than 40 leads involving understanding the client’s needs, underwriting, selling throughout to the benefits and closing the sale
  • Extensive use of multiple applications with specific contract writing, Attention to legal guidelines, state regulations and company specific underwriting while building trust and rapport to move the client towards closure
  • The basis of the current position requires adhering to time sensitive applications, handling multiple requests per call, follow-ups via email and coordinating with banks and loan officers
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.

Customer Service Representative

Farm Fresh
Norfolk, VA
02.2010 - 12.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Associate of Science - Business

Tidewater Community College, Norfolk, VA
05-2010
  • Honor Roll 2008-2010
  • 4.0 GPA

Skills

  • Interpersonal communication
  • Client relations
  • Customer assistance
  • Sales training
  • Resilience under pressure
  • Persuasion techniques
  • Adaptability to change
  • Building rapport
  • Cross-selling techniques
  • Brand awareness

Accomplishments

10 Time Chairmen's Club ranking. Highest level of achievement for exceeding set sales goals and quality proficiency.

Ranked top 10% agent 12 years continually

Top 10 all time sales record holder

Team lead for coaching and sales development

10 time Chairman's Recipient

Prestigious Award given to sales agents region and company wide that surpass year end sales and quality targets. The award is given by senior officials and the recipient is recognized company wide. 

Timeline

Licensed Property and Casualty Sales Agent - Geico Insurance Agency
01.2012 - Current
Customer Service Representative - Farm Fresh
02.2010 - 12.2012
Tidewater Community College - Associate of Science, Business

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Nicholas J. Meroni