Summary
Work History
Education
Skills
Affiliations
Timeline
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NICHOLAS KAWAM

Bernardsville,NJ

Summary

Mensa member with a solid educational background from Bard College. Skilled Information Technology and Services Repair Technician at Geek Squad, proficient in communication, technical expertise, and computer knowledge. Previous retail leadership experience at Best Buy has sharpened training, coaching, and performance management abilities, leading to exceeding KPIs.

Work History

Experience Supervisor

Best Buy
  • At Best Buy, we drove sales and enhanced customer satisfaction by effectively resolving escalations and empowering associates. My commitment to fostering a collaborative environment aligns with our organizational values, and I am eager to contribute these diverse experiences to the team at Geek Squad, leveraging my unique skill set to innovate and excel in service delivery.

Advanced Repair Agent

Geek Squad
  • Diagnosed and repaired a wide range of consumer electronics and computer hardware/software issues, including desktops, laptops, mobile devices, and networking equipment. Provided advanced technical support for Windows, macOS, and Android operating systems, performing OS reinstalls, virus/malware removal, data recovery, and hardware replacement. Delivered exceptional customer service by clearly explaining repair processes, timelines, and technical recommendations to clients with varying levels of tech knowledge. Collaborated with team members and corporate support to resolve complex issues, ensuring high first-time fix rates and maintaining customer satisfaction metrics. Maintained documentation of repairs and inventory, following Geek Squad and Best Buy protocols to ensure accuracy and accountability.

Education

Bard College At Simon’s Rock
Great Barrington, MA

Skills

  • Management
  • Sales Growth
  • Soft skills
  • Leadership Development
  • Microsoft Office Suite
  • Adobe Suite
  • Technical Troubleshooting
  • Computer Repair
  • Premium Sales
  • Problem Solving
  • Creative Thinking
  • Adaptability to Change

Affiliations

Member of Mensa

Timeline

Experience Supervisor

Best Buy

Advanced Repair Agent

Geek Squad

Bard College At Simon’s Rock

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NICHOLAS KAWAM