NICHOLAS LONGWORTH
Summary
Highly skilled in customer service and customer retention Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
D'Artagnan Foods
10.2024 - Current
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Cheesemonger
Van Hook
12.2022 - 10.2024
- Provided customers with product knowledge and advice about cheeses.
- Assisted in the preparation of cheese platters for special events.
- Cut, wrapped, weighed, priced, and labeled various types of cheese.
- Ensured proper storage conditions for cheese products to maintain freshness and quality.
- Organized display cases to maximize customer appeal.
- Cleaned work areas and equipment according to health code regulations.
- Inspected incoming shipments for quality assurance purposes.
- Processed payments from customers using point-of-sale systems.
- Performed regular maintenance on equipment such as slicers or graters.
- Monitored expiration dates on products and removed expired items from shelves.
- Recommended, selected and located merchandise based on customer desires.
Prepared Foods
Whole Foods
02.2022 - 10.2022
- Prepare all food to be served at the hot bar with accurate quality standards in timely manner
- Kitchen and hot bar cleaned and maintained to high standard
- Provide professional insight to food preparation and kitchen management.
- Prepared salads, sandwiches, platters. according to established standards.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Followed recipes for preparing various types of hot and cold foods.
- Provided excellent customer service by addressing customers' inquiries promptly and professionally.
Sales Coordinator
Elyse Frances Art & Design
08.2020 - 01.2022
- Promoted and sold Elyse Frances paintings to Galleries, hotels, and Pop ups in multiple locations in the Toledo metro area
- Collaborated with Elyse Frances to find new trends in art purchasing and art marketing
- Organized community events and fundraisers throughout Toledo promoting local artists.
General Manager
Benefit Cafe
01.2018 - 03.2020
- Ensured the Cafe achieved all sales/ comp plans
- Recruited, hired, and maintained effective associates
- Supervised day-to-day operations in the cafe, including food preparation and service
- Developed menu items including custom sandwiches, smoothies, soups, salads, and baked goods.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
Lead Baker
Plum Gluten free Bakery
09.2015 - 10.2017
- Supervised kitchen staff as well as front of house team
- Assisted owner in menu planning and implementation training
- Baking breads, pastries, and specialty cakes
- Maintained stock of inventory and placed orders for ingredients and kitchen equipment.
Stock Associate
Williams Sonoma
12.2014 - 08.2015
- Received and organized daily product deliveries for store back stock
- Managed maintaining and updating count of in stock product inventory
- Assisted in assembly and setup of store's visual features and layout
- Improved customer experience by conveying product details.
Host/Waiter
Red Eye Café
05.2012 - 02.2014
- Waiter at fast paced and popular local restaurant
- Greeted and seated customers while communicating accurate wait times
- Operated cash register for takeaway orders.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
Skills
- Team Oversight
- Customer Assistance
- Inventory Management
- Product Knowledge
- Relationship Building
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Adaptable and Flexible
- Creative Thinking
- Building Customer Loyalty
- Customer Service
- Telephone sales
Timeline
Inside Sales Representative
D'Artagnan Foods
10.2024 - Current
Cheesemonger
Van Hook
12.2022 - 10.2024
Prepared Foods
Whole Foods
02.2022 - 10.2022
Sales Coordinator
Elyse Frances Art & Design
08.2020 - 01.2022
General Manager
Benefit Cafe
01.2018 - 03.2020
Lead Baker
Plum Gluten free Bakery
09.2015 - 10.2017
Stock Associate
Williams Sonoma
12.2014 - 08.2015
Host/Waiter
Red Eye Café
05.2012 - 02.2014
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