Nicholas Lopez
Phoenix,AZ
Summary
Proven leader with extensive experience in staff management and operations optimization, notably at EōS Fitness. Excelled in elevating customer satisfaction and driving sales growth through strategic marketing and team development. Skilled in ensuring guest experience excellence. Furthermore demonstrates and cultivates a team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
EōS Fitness
Phoenix, AZ
09.2023 - Current
- Handled and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Server/Food Runner
Seasons 52
Phoenix, AZ
11.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner/Busser
Ocotillo Restaurant
Phoenix, AZ
05.2019 - 11.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma - Fire Science
Franklin Police And Fire High School
Phoenix, AZ05.2020
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Effective leader
Certification
EMT-B
Timeline
Assistant General Manager
EōS Fitness
09.2023 - Current
Server/Food Runner
Seasons 52
11.2022 - 04.2023
Food Runner/Busser
Ocotillo Restaurant
05.2019 - 11.2022
High School Diploma - Fire Science
Franklin Police And Fire High School