Nicholas Marshall
Clearwater,FL
Summary
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development. Efficient Automotive Detailer known for productivity and completing tasks swiftly. Possess specialized skills in vehicle interior and exterior cleaning, waxing techniques, and minor scratch removal. Excel in time management, adaptability, and customer service, ensuring satisfaction with every detailing job completed. Detail-focused Parts Specialist with experience in inventory management, procurement and customer service in the automotive industry. Strengths include keen knowledge of vehicle parts, effective communication skills and ability to maintain organized and efficient system for parts storage. Consistently improve cost efficiency by negotiating product prices with vendors and streamline workflow by introducing more effective inventory management practices.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Moramoto
Tampa, FL
02.2024 - 01.2025
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Provided customers with technical advice regarding parts information and availability.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Maintained accurate records of all inventory transactions in the computer system.
- Processed returns, exchanges, and refunds in a timely manner.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Operated point of sales and parts lookup computer systems.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Communicated product expertise and department process improvements to meet organizational goals.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Coordinated shipping arrangements for outbound orders as needed.
- Updated customer and vendor accounts with each purchase to support accurate billing.
Detailer
Porsche Clearwater
Clearwater, FL
03.2022 - 10.2023
- Customized detailing services based on vehicle condition and customer requests.
- Executed engine detailing to remove grime and improve appearance.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Applied conditioners to vinyl or leather seats to restore luster and suppleness.
- Applied paint sealants to protect the finish of cars from environmental damage.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Polished windows inside and out with glass cleaners for maximum clarity.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Washed wide range of vehicles each day.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Implemented eco-friendly cleaning solutions and methods to minimize environmental impact.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Provided customer service, explaining detailing processes and addressing concerns.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Maintained a clean and organized work environment to ensure efficient operations.
- Assisted in training new detailers on techniques and company procedures.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
Detailer
Porsche South Orlando
Orlando, FL
11.2021 - 03.2022
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Trained new employees on proper techniques for detailing vehicles correctly.
- Used steam cleaning equipment on carpets, mats, fabric seats, dashboards, consoles.
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Tar removers were used on cars that had been driven through construction zones.
- Inspected vehicles for scratches or dents prior to detailing.
- Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
Technician
Napleton Dodge Jeep Ram
Orlando, FL
10.2020 - 07.2021
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Diagnosed complex mechanical problems using computerized diagnostic equipment.
- Assisted customers with questions regarding necessary repairs for their vehicles.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
- Ensured compliance with federal regulations concerning emissions control standards during vehicle inspections.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
- Kept detailed records of repairs, labor involved and parts used.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Technician
Clay Cooley Nissan
Dallas, TX
08.2019 - 09.2020
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Completed standard inspections to assess wear and damage to vehicles.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Adhered strictly to company policies concerning quality control standards.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Evaluated, repaired and aligned vehicle suspensions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Operated a variety of shop equipment safely and efficiently.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ04-2019
Skills
- Sales support
- Shipping and receiving
- Warranty administration
- Parts documentation
- Stock control
- Parts identification
- Warehouse operations
- Improving customer satisfaction
- Vehicle operations
- Bay maintenance
- Ticket writing
- Inspecting vehicles
- Alignments experience
- Tire mounting and balancing
- Engine overhauls
- Quality assurance inspections
- Courtesy inspection
- Wheel alignments
- Replacing parts
- Tire services
- Optimizing engine performance
- Drivability issues
- Managing parts
- Road testing
- Customer service
- Writing work tickets
- Issue resolution
- Detailing equipment
- Exterior waxing
- Exterior washes
- Interior vacuuming
- Fabric treatment
- Paint protection film
- Glass cleaning techniques
- Engine degreasing
- Detailing equipment operation
- Exterior detailing expertise
- Engine cleaning
- Telephone etiquette
- Sealant application
- Vehicle inspection
- Hand tools
- Wax application techniques
- Trim restoration
- Upholstery care
- Paint restoration techniques
- Chemical handling
- Buffing and polishing
- Odor removal methods
- Window tinting basics
- Carpet shampooing
- Clay bar treatment
- Interior detailing proficiency
- Headlight restoration
- Wheel and tire care
- Steam cleaning mastery
Timeline
Parts Specialist
Moramoto
02.2024 - 01.2025
Detailer
Porsche Clearwater
03.2022 - 10.2023
Detailer
Porsche South Orlando
11.2021 - 03.2022
Technician
Napleton Dodge Jeep Ram
10.2020 - 07.2021
Technician
Clay Cooley Nissan
08.2019 - 09.2020
High School Diploma -
Penn Foster College