Nicholas Martinez
District Manager/Independent Content Editor
Avon,MA
Summary
Dynamic District Manager at Alsco Uniforms with a proven track record in operational efficiency and customer service excellence. Skilled in logistics coordination and staff management, I successfully enhanced service routes and resolved customer complaints, fostering loyalty and satisfaction. My leadership and strategic planning have consistently driven team performance and reduced operational costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Manager
Alsco uniforms
Brockton
02.2025 - 05.2025
- Managed staff training and development programs for service excellence.
- Coordinated logistics and delivery schedules for efficient service routes.
- Ensured compliance with safety regulations and company policies.
- Collaborated with sales teams to align service offerings with customer needs.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategies to enhance operational efficiency and reduce costs.
Server
110 Grill Restaurant
Providence
02.2024 - 02.2025
- Served guests promptly with food and beverage requests to enhance dining experience.
- Managed food and beverage orders efficiently for diverse clientele.
- Resolved customer inquiries and complaints with professionalism.
- Cultivated strong relationships with regular customers to strengthen loyalty.
- Demonstrated enthusiasm and comprehensive knowledge of restaurant menu and products.
- Collaborated with restaurant staff to optimize operational efficiency.
Route Driver - Micro Market and Vending Division (non DOT)
Canteen Norwood / Compass Group USA
Norwood
08.2023 - 02.2024
- Drove company vehicle along established routes to deliver products and services.
- Maintained micro markets and related equipment to ensure optimal functionality.
- Established and nurtured strong client and customer relationships through effective communication.
- Represented company as route driver, consistently upholding a professional image.
Security Supervisor
NORTHEAST SECURITY
Boston
11.2022 - 07.2023
- Supervised and oversaw security functions to enhance organizational safety.
- Trained and scheduled programs for security personnel to optimize efficiency.
- Evaluated performance of security staff, implementing improvements as needed.
- Initiated disciplinary measures to address non-compliance among personnel.
- Provided security for office staff, buildings, and properties to mitigate risks.
- Maintained premises free from hazards through proactive monitoring.
- Screened visitors prior to granting access to ensure safety protocols were followed.
- Developed preventative measures against theft, accidents, and other risks.
Dispatcher I
Quest Diagnostics
Tampa
03.2022 - 11.2022
- Answered client pick-up request calls and entered details into dispatch system.
- Evaluated feasibility of requested pick-ups based on multiple factors.
- Assigned courier to specific pickup and delivery destinations.
- Actively listened to client concerns, conducted preliminary research, and escalated issues as necessary.
Valet Parking Attendant
The Car Park
Tampa
02.2021 - 03.2022
- Secured lots against unauthorized access by ensuring functional gates and proper locking after hours.
- Maintained cleanliness of open and enclosed lot spaces through regular sweeping and trash removal.
- Directed vehicles into correct parking spaces for efficient lot usage.
- Provided prompt service to satisfy customer parking needs.
- Minimized vehicle deterioration by supporting long-term customers with maintenance on tires, batteries, and exteriors.
Delivery Driver
Amazon
Providence
10.2019 - 02.2022
- Executed scanning, tracking, and documentation procedures to reduce errors.
- Handled and loaded packages safely to eliminate damage and injuries.
- Maintained cleanliness and functionality of delivery vehicle through routine housekeeping.
- Adhered to security protocols to maximize operational safety.
- Followed delivery instructions for precise collection and distribution of products.
- Coordinated efficient routes to meet tight schedules.
- Utilized handheld device for order scanning and navigation.
- Planned and adjusted routes to consistently adhere to schedule requirements.
Valet Attendant
VPNE
Boston
12.2017 - 10.2020
- Service guests with food and beverage requests in a timely, professional, and friendly manner.
- Parked and retrieved vehicles efficiently for customers.
- Provided excellent customer service to enhance guest experiences.
- Operated parking equipment safely and effectively.
- Communicated with team members to coordinate vehicle flow.
- Followed safety protocols to ensure a secure environment.
Security Officer
Allied Universal
Boston
03.2017 - 10.2019
- Investigated disturbances, alarms, and unusual activities.
- Patrolled public areas to detect irregularities and prevent unauthorized entry.
- Operated radio, telephone equipment, and console monitors.
- Maintained detailed documentation, logged inspections, and incident reports.
- Upheld building security protocols by distributing personnel to cover access points.
- Secured the building against intrusion by routinely checking and locking the windows and doors.
- I interacted cordially when communicating with the public.
- Identified security concerns through regular facility and equipment inspections.
- Defused conflicts by using de-escalation and crisis management techniques.
Valet Attendant
Laz Parking
Boston
10.2016 - 03.2017
- Parked and retrieved vehicles safely and promptly.
- Followed safety protocols to maintain a secure environment.
- Responded promptly to inquiries, delivering exceptional customer service.
- Communicated daily with valet staff to enhance operational efficiency.
- Expressed gratitude for patronage, fostering customer loyalty.
Professional Mover
Mercury Moving
Avon
07.2015 - 10.2016
- Executed residential moves between homes and storage facilities with precision.
- Prevented damage to furniture through thorough padding and strapping methods.
- Ensured safety of team and clients by employing correct lifting techniques in tight spaces.
- Conducted comprehensive walk-throughs to assess customer needs and provide tailored solutions.
- Managed special moving requests, including disassembly and reassembly of furniture and equipment.
- Secured valuable items using effective boxing and protective covering strategies.
- Consistently met schedule demands, achieving on-time arrivals at customer locations.
- Supported team efficiency by fostering open communication and assisting coworkers as needed.
Education
High School Diploma -
Randolph High School
Randolph, MA06.2012
Associates - Automotive Technology
Benjamin Franklin Institute of Technology
Boston, MASkills
- Operational efficiency
- Customer service
- Leadership and supervision
- Logistics coordination
- Staff management
- Time management
- Computer proficiency
- Food industry expertise
- Banking and financial services
- Sales experience
- Cultural awareness
- Surveillance techniques
- Safety management
Certification
- DOT card October 2024 to September 2026 Department of Transportation card
- CPR August 2024 to August 2026
- PERC Card
Affiliations
- Web Development
- Avid reader
- Health and wellness
- Family-oriented
- Passionate about nature and outdoor recreation, bringing energy and clarity from time spent in natural settings
References
References available upon request.
Timeline
District Manager
Alsco uniforms
02.2025 - 05.2025
Server
110 Grill Restaurant
02.2024 - 02.2025
Route Driver - Micro Market and Vending Division (non DOT)
Canteen Norwood / Compass Group USA
08.2023 - 02.2024
Security Supervisor
NORTHEAST SECURITY
11.2022 - 07.2023
Dispatcher I
Quest Diagnostics
03.2022 - 11.2022
Valet Parking Attendant
The Car Park
02.2021 - 03.2022
Delivery Driver
Amazon
10.2019 - 02.2022
Valet Attendant
VPNE
12.2017 - 10.2020
Security Officer
Allied Universal
03.2017 - 10.2019
Valet Attendant
Laz Parking
10.2016 - 03.2017
Professional Mover
Mercury Moving
07.2015 - 10.2016
High School Diploma -
Randolph High School
Associates - Automotive Technology
Benjamin Franklin Institute of Technology
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