Toby Luman
Qdoba Mexican Eats
Philadelphia,PA
19
years of professional experience
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Work History
District Manager
10 Months- Directed operational strategies to enhance customer satisfaction across multiple locations.
- Implemented training programs for staff, improving service quality and efficiency.
- Oversaw inventory management systems to ensure optimal stock levels and reduce waste.
- Analyzed performance metrics to identify and address operational bottlenecks.
- Collaborated with marketing teams to execute promotional campaigns effectively at district level.
- Mentored store managers, fostering leadership skills and improving team performance across restaurants.
- Developed and executed cost-saving initiatives that improved overall profitability within district operations.
- Established best practices for food safety compliance, enhancing health standards across all locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
Franchisee
2 Years 9 Months- Managed all day-to-day operations, focusing on hiring, training, and team development to drive success across multiple locations. Drove sales growth and enhanced profitability by optimizing operations at each unit. Oversaw compliance with company policies and regulatory requirements, ensuring all locations met legal standards. Executed site visits to validate food safety compliance and provide guidance on operational procedures.
- Managed daily operations to ensure compliance with company policies and franchise standards.
- Implemented local marketing strategies to enhance brand visibility and drive sales growth.
- Developed inventory management processes to optimize stock levels and reduce waste.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Fostered a positive work environment through team-building initiatives and effective communication.
- Streamlined workflow procedures, resulting in increased productivity across all staff levels.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
District Manager
1 Year- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Director of Operations
3 Years- Streamlined operational processes, enhancing overall efficiency and service quality across multiple locations.
- Developed and implemented training programs, improving employee performance and retention rates.
- Analyzed operational data to identify trends, resulting in improved inventory management practices.
- Coordinated cross-functional teams to optimize workflow, reducing turnaround times for service delivery.
- Monitored financial performance metrics, driving cost-saving measures while maintaining product quality standards.
- Fostered a culture of continuous improvement through regular staff meetings and feedback sessions.
District Manager
8 Years- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
District Manager
3 Years- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
Bachelor of Arts - Business Management
Skills
Team leadership
Strategic planning
Performance metrics
Service excellence
Multi-unit management
Operational efficiency
Training and coaching
Team development
Leadership skills
Leadership development
Business development
Operational efficiency
Attention to detail
Sales strategy
Details
- 3158497160
- Tlluman@gmail.com
Timeline
District Manager
Qdoba Mexican Eats
10.2025 - CurrentRead More
Franchisee
Jersey Mike’s Subs
01.2023 - 10.2025Read More
District Manager
Wendy's
01.2022 - 01.2023Read More
Director of Operations
Sonic Drive-In
01.2019 - 01.2022Read More
District Manager
Wendy's
01.2011 - 01.2019Read More
District Manager
Burger King
01.2008 - 01.2011Read More
Liberty University
Bachelor of Arts from Business Management
Read More