Nicholas Martinez
Austin
Summary
Dynamic professional with extensive experience at Matt's El Rancho and Matt's Rancho Martinez, excelling in customer service and operational strategies. Proven track record in cost control and staff leadership, enhancing employee retention and driving sales growth. Adept at implementing policies that streamline operations and foster loyalty among customers and team members.
Overview
3
3
years of professional experience
Work History
Server
Matt's El Rancho
02.2025 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
General Manager
Matt's Rancho Martinez
05.2022 - 02.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted in recruiting, hiring and training of team members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
No Degree - Business Administration And Management
University of Arkansas
Fayetteville, ARHigh School Diploma -
Bishop Lynch High School
Dallas, TXSkills
- Cost control
- Sales growth
- Hiring standards
- Purchasing
- Kitchen operations management
- Food storage
- Waste reduction
- Sanitation standards
- Customer service
- Staff leadership
- Employee retention
- Quality control
Timeline
Server
Matt's El Rancho
02.2025 - Current
General Manager
Matt's Rancho Martinez
05.2022 - 02.2025
No Degree - Business Administration And Management
University of Arkansas
High School Diploma -
Bishop Lynch High School
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