Nicholas Matvichuk

• Adapted quickly to changing delivery schedules and traffic conditions to meet delivery deadlines
• Demonstrated strong communication skills by effectively communicating product information, promotions, and policies to customers
• Managed high volume of incoming calls and emails in a timely manner, resulting in decreased customer wait times and increased efficiency.
• Managed customer inquiries and complaints in polite and professional manner.

• Implemented and managed unit-wide network infrastructure, ensuring stability and reliability for all employees
• Provided technical support and training to end users on hardware, software, and network issues, resulting in improved productivity and efficiency.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Used ticketing system "Solarwinds" to manage and process support actions and requests.

• Assisted customers in determining best-fit products and located desired items in lumber yard.
• Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
• Assisted customers with making optimal choices for construction, renovation and addition plans.

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• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Maintained secure communication systems to relay information to and from command teams.
• Patrolled designated coverage areas and evaluated terrain for defensive use.
• Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.