Nicholas Mayo
Concord,NH
Summary
Experienced in leading and uniting teams, possessing the ability to inspire others towards achieving excellence. Expectations for the team mirror those held for oneself, as a driven and ambitious individual. Currently seeking a career with growth potential, eager to lead and motivate a diverse and dedicated team. Several years of management and customer service experience in fast-paced environments, thriving on challenges and constantly seeking opportunities for personal and team improvement. Known for a direct approach, open-mindedness, and passion, ready to make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Granite State Hospitality
10.2023 - 10.2024
- Worked front lines with staff, ensuring efficient and first class customer service.
- Developed and maintained annual sales in excess of $10 million.
- Managed a team of 20+ cashiers and worked collaboratively with a management team of assistant managers, general managers, and directors.
- Assisted in recruiting, hiring, and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Restaurant Manager
Cafua Management Company
10.2021 - 08.2023
- Improved sales by double-digit YOY growth within six months at first store
- Maintained double-digit YOY growth at second store, while successfully implementing all aspects of store remodel and reopening
- Enforced all safety standards for both customer and employee well-being
- Managed daily staff roster of 20+ including all people management aspects: hiring, onboarding, promotions, reviews, discipline, scheduling, team building, skill development, and training
- Maintained high cleanliness and sanitation standards
- Utilized business acumen to deliver consistent profit, while actively managing labor, food cost, budgeted sales, speed of service, customer growth, and employee retention
- Implemented policies and protocols that will maintain future restaurant operations
Financial Services Associate
Walmart
12.2019 - 09.2021
- Assisted high volume of customers with various financial transactions on a daily basis
- Ensured compliance to company policy and various state and federal regulations
- Provided excellent customer service; responding to customer questions and complaints
- Provided service during a multitude of conflict scenarios, providing excellent de-escalation technique and communication with various departments to assist customers
- Balanced multiple responsibilities including returns, financial transactions, answering phone calls, synthesizing information with management and other associates, conflict resolution
Transportation Clerk
McLane Company Inc
11.2018 - 11.2019
- Relayed information between drivers and recipients, including ETA and potential delays
- Generated necessary paperwork for drivers, including invoices and bills of lading
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Assisted with administrative tasks, including filing, answering phones and dispatching drivers
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Department Manager
Mcdonald's
06.2015 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Assessed, optimized and elevated operations to target current and expected demands
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Coached, trained and mentored new team members and manager trainees
- Reduced process gaps, effectively managing and training 30 employees on best practices to ensure optimal productivity
- Performed opening and closing duties as part of management team, including cash management
Education
High school or equivalent -
Hopkinton High School
Contoocook, NH06.2017
Skills
- Process improvement
- Results-driven
- Customer service-oriented
- Team leadership
- Employee development and management
- Policy/program development
- Strong communication skills
- Conflict Management
- Problem-Solving
Certification
ServSafe, 02/01/23, 02/28/28
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/21
- Attention to detail, Proficient, 08/01/23
Personal Information
Authorized To Work: US for any employer
Timeline
Assistant Store Manager
Granite State Hospitality
10.2023 - 10.2024
Restaurant Manager
Cafua Management Company
10.2021 - 08.2023
Financial Services Associate
Walmart
12.2019 - 09.2021
Transportation Clerk
McLane Company Inc
11.2018 - 11.2019
Department Manager
Mcdonald's
06.2015 - 10.2018
ServSafe, 02/01/23, 02/28/28
High school or equivalent -
Hopkinton High School
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