Summary
Overview
Work History
Education
Accomplishments
Timeline
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Nicholas McCammon

Sr. Account Manager
Aurora,CO

Summary

A seasoned Sr. Account Manager and Service Delivery Manager with a proven track record at NexusTek and TriZetto Provider Solutions, excelling in revenue generation and strategic planning. Demonstrated expertise in enhancing customer relations and sales, leading to significant business growth. Skilled in coaching teams and improving service delivery, embody leadership and strategic foresight.

Overview

13
13
years of professional experience
12
12
years of post-secondary education

Work History

Sr. Account Manager

NexusTek
Greenwood Village, Colorado
07.2022 - Current
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Delivered sales presentations and pitches to clients, upper management..
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Delivered quarterly business reviews
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Worked with customers to develop strategic business and account plans.
  • Met existing customers to review current services and expand sales opportunities.

Service Delivery Manager

NexusTek
Greenwood Village , Colorado
10.2020 - 07.2022
  • Improved service quality, addressing client concerns promptly and professionally.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Enhanced service delivery by developing and implementing efficient processes.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Streamlined operations for improved customer satisfaction and retention rates.
  • Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.

Sr. Service Delivery Manager

TriZetto Provider Solutions, a Cognizant Company
Englewood , CO
01.2016 - 10.2020
  • Develop and manage relationships with business partners.
  • Coach, mentor, and develop staff, including overseeing new employees
  • Manage a team of direct reports that supported 7 hosted clients with 10 million dollars in revenue
  • Analyze future impacts and coordinate proposed process or changes
  • Act as a liaison with other departments, divisions, and clients
  • Identify gaps in internal changes and incidents to improve client satisfaction
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.

Senior Service Delivery Lead

TriZetto Provider Solutions
Englewood , CO
05.2012 - 12.2015
  • Served as primary point of contact for clients, addressing concerns promptly and professionally.
  • Conducted regular team meetings to review progress, address challenges, and share best practices.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.

Education

Master of Arts - Special Education

University of Northern Colorado
Greeley
01.2003 - 05.2006

Bachelor of Science - Psychology

University of Northern Colorado
Greeley
08.1999 - 12.2003

High School Diploma -

Fort Lupton High School
Fort Lupton
08.1994 - 05.1999

Accomplishments

  • Created a client care group at NexusTek that sends automated metrix to clients on a monthly bases.
  • Top of class out of the Leadership Academy through NexusTek.
  • Action Selling Certified.
  • Completed Critical Selling Skills through Janek.

Timeline

Sr. Account Manager

NexusTek
07.2022 - Current

Service Delivery Manager

NexusTek
10.2020 - 07.2022

Sr. Service Delivery Manager

TriZetto Provider Solutions, a Cognizant Company
01.2016 - 10.2020

Senior Service Delivery Lead

TriZetto Provider Solutions
05.2012 - 12.2015

Master of Arts - Special Education

University of Northern Colorado
01.2003 - 05.2006

Bachelor of Science - Psychology

University of Northern Colorado
08.1999 - 12.2003

High School Diploma -

Fort Lupton High School
08.1994 - 05.1999

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Nicholas McCammonSr. Account Manager