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Nicholas Mueffelman
General Manager/General Sales Manager/Real Estate Executive
Peoria,AZ
Summary
Accomplished Sales Professional and Team Leader.
Goal-oriented manager with distinguished experience in Sales and Real Estate industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over the past 2 decades. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
General Sales Manager
Arrowhead Harley Davidson
01.2020 - Current
- Motivated a team of over 40 employees to meet and exceed objectives by setting goals, tracking performance on daily basis, and implementing improvement strategies.
- Coached 20 plus sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced sales performance through continuous sales training and skill enhancement in professional phone sales.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue over 20% year over year.
Real Estate Agent
EXP
10.2018 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
General Manager
Chandler Harley Davidson
07.2014 - 07.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Increased motorcycle sales by 40% by implementing and developing internet sales.
- Revenue growth of 25% over 2 years resulting in $750,000 to bottom line.
- Identified customer needs and achieved service levels to meet and exceeded expectations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Manager
RideNow Powersports
05.2003 - 07.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads from beginning to the end of the sale.
- Remained current on industry trends to better understand customer needs, product effectiveness, and sales tactics.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Improved GPPU in finance $800.
- Showed a 14% increase in sales by implementing new marketing strategies.
Education
Associate of Science - Business Management
Rasmussen
Eagan, MN 07.1995 - 07.1997
Skills
Managing and building relationships
Client account management
Performance improvement
Team Training/development
Coaching and mentoring
Accomplishments
- #1 in unit sales 7 of the last 10 years.
- #1 in GP 10 of the last 12 years.
- Bar & Shield award winner 12 years in a row.
- Finance Manager of the year
- H-D Platinum award winner.
Software
Timeline
General Sales Manager
Arrowhead Harley Davidson
01.2020 - Current
Real Estate Agent
EXP
10.2018 - Current
General Manager
Chandler Harley Davidson
07.2014 - 07.2018
Sales Manager
RideNow Powersports
05.2003 - 07.2013
Associate of Science - Business Management
Rasmussen
07.1995 - 07.1997
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