Nicholas Norton
Troy,NC
Summary
Pursuing a long time and rewarding career in the hospitality industry, where I can employ my expertise, communication and interpersonal skills to create unique and memorable guest experiences, and to use my technical skills and knowledge to effectively increase productivity and profit for my employer.
Overview
20
20
years of professional experience
Work History
Master Studio Fitter, Salesman
PGA Superstore
Charlotte, NC
04.2025 - Current
- Interacts with guests in person, assisted customers in selecting appropriate equipment based on skill levels to enhance their experience
- Employs sales techniques to successfully sell and upsell services to new and existing clients
- Collaborates with OEM companies for personalized acquisition after fitting guests to ensure tailored solutions
- Follows up on sales to ensure client satisfaction and improve retention
- 5th Highest Salesperson per hour in PGA Superstore Footprint (300+ stores)
General Manager/Owner
Dickey's Barbeque Pit
Albemarle, North Carolina
08.2021 - Current
- Manages all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitors payroll to remain within budget and balance books.
- Maintains effective communication with staff members to ensure efficient operations.
- Fosters relationships with vendors to obtain the best pricing on supplies and materials.
- Manages catering contracts and orders from initial contact to delivery
- Interacts on social media to post and market business, respond to reviews on Yelp, Google, Facebook
Owner
Bleep Bloop LLC
05.2013 - Current
- Owner, Creator, Designer of Bleep Bloop Costumes
- Creates replicas of movie, cartoon, video game, fantasy, sci-fi items
- Designed unique costume pieces tailored to client specifications
- Works with fiberglass, resin casting (including cold cast), silicone, Pepakura, 3-D modeling, Airbrush, Bondo, Rondo, Gelcoat, 3-D printing using Makerbot, Latex and Foam Latex, Polyurethane, Vacuum Forming, Carving Medium
- Maintains online shop
Lead Shift Supervisor
KFC/Taco Bell - JRN Corporation
Albemarle, North Carolina
06.2020 - 07.2021
- Oversaw ~20 employees for both KFC and Taco Bell operations, communicating clearly with staff regarding job duties, expectations, and policies. Responsible for day to day activities during all shifts
- Ensured food preparation, portion control, and presentation of menu items met all policy, health and food safety standards
- Expedited service in drive through, customer service, cashier, fryer and grill
- Addressed customer questions and complaints to provide positive results and customer retention
General Manager
Comfort Inn Hotel
Wytheville, Virginia
11.2019 - 06.2020
- Led training and implementation of duties, policies, and procedures for ~25 employees.
- Managed daily business operations, ensuring quality through room inspections, effective staffing, scheduling, customer service, sales, and thorough reporting.
- Coordinated guest relations and responses to surveys and comments via email and website, enhancing guest satisfaction.
Assistant General Manager
Guest Incorporated
Wytheville, Virginia
05.2017 - 08.2019
- Coordinated interviewing and hiring of ~30 employees to enhance coverage and maintain hotel service standards
- Secured agreements with external vendors for reliable maintenance services
- Addressed customer comments to achieve successful resolutions
- Managed daily audits and system balances
Front Desk Agent, Night Auditor
Guest Incorporated
Blacksburg, VA
05.2016 - 05.2017
- Managed check-in and check-out processes efficiently
- Resolved guest inquiries and issues promptly, ensuring high satisfaction.
- Implemented procedures that consistently enhanced guest service quality.
Contract Employee, Shift Leader
Adecco
Blacksburg, Virginia
09.2012 - 11.2015
- Executed contract duties for Corning, ensuring compliance with project specifications
- Operated machines and inspected products for Wolverine, maintaining quality standards
- Supervised team and inspected processes at AZQ, enhancing operational efficiency
Radio On Air Personality
Cumulus Media Inc
Radford, Virginia
07.2006 - 08.2012
- On Air Personality, including remotes and Public speaking appearances
- Generated sales revenue for multiple radio stations (WPSK, WFNR AM, WFNR FM, WWOV, WBRW, WRAD)
- Recruitment Advisor, Direct Sales for Cumulusjobs.com
- Produced engaging commercials for national corporations, enhancing brand visibility
- Produced and co-hosted radio programs, overseeing logistics to ensure smooth broadcasts
- Edited computer audio and created banners, logos, and promotional items using Photoshop.
Director of Golf, General Manager
The Meadows Golf and Swim Club
Christiansburg, Virginia
04.2010 - 12.2010
- Directed golf operations and food and beverage outlets while overseeing facility maintenance to ensure optimal guest experience.
- Coordinated member events, tournaments, and community outreach programs to enhance engagement.
- Created marketing materials to promote membership and boost engagement through targeted advertising.
- Managed Pro-Shop sales, inventory, and supply purchases, generating accurate daily and monthly reports to inform business decisions.
Education
Some College (No Degree) - Marketing, Computer Science, Minor in History
St. Thomas University
Miami, FLSkills
- Customer service experience with in person interactions, phone calls, online inquiries and communications
- Entrepreneur with marketing ideas and commitment to success
- ServSafe Manager Certified
- ServSafe Certified Proctor and Instructor
- Inventory and Food Cost control
- Windows, Microsoft Suite and software proficiency
- Graphic design tools to include Photoshop, CoolEdit Pro, illustrator and Illustrator Meshmixer
- Effective communication skills with employees, guests and potential clients
Timeline
Master Studio Fitter, Salesman
PGA Superstore
04.2025 - Current
General Manager/Owner
Dickey's Barbeque Pit
08.2021 - Current
Lead Shift Supervisor
KFC/Taco Bell - JRN Corporation
06.2020 - 07.2021
General Manager
Comfort Inn Hotel
11.2019 - 06.2020
Assistant General Manager
Guest Incorporated
05.2017 - 08.2019
Front Desk Agent, Night Auditor
Guest Incorporated
05.2016 - 05.2017
Owner
Bleep Bloop LLC
05.2013 - Current
Contract Employee, Shift Leader
Adecco
09.2012 - 11.2015
Director of Golf, General Manager
The Meadows Golf and Swim Club
04.2010 - 12.2010
Radio On Air Personality
Cumulus Media Inc
07.2006 - 08.2012
Some College (No Degree) - Marketing, Computer Science, Minor in History
St. Thomas University