Nicholas Onorato
Rochester
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Spirit Halloween Stores
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Arbor Venues
06.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Games Operator
Sea Breeze Amusement Park
06.2021 - 09.2021
- Resolved customer complaints professionally, working with management when necessary to find satisfactory solutions for all parties involved.
- Achieved high levels of customer satisfaction through consistent delivery of friendly service and quick problem resolution when issues occurred.
- Enhanced player experience by ensuring smooth game operations and providing excellent customer service.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Camp Counselor
Camp Smile
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Education
Bachelor of Arts - Psychology
SUNY, Oneonta
Oneonta, NY06-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Spirit Halloween Stores
09.2021 - Current
Server
Arbor Venues
06.2021 - 06.2023
Games Operator
Sea Breeze Amusement Park
06.2021 - 09.2021
Camp Counselor
Camp Smile
06.2019 - 08.2019
Bachelor of Arts - Psychology
SUNY, Oneonta
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