Nicholas Owen
Marathon,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
3
3
years of professional experience
Work History
Owner
Apex Roofing Solutions
11.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Owner
Cobra Consulting
04.2022 - Current
- Managed day-to-day business operations.
- Consulted with business's to assess needs and propose optimal solutions.
- Trained and motivated business's to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Sales Consultant
Benton
06.2023 - 08.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Brokered deals from prospect to scheduling job and collecting payment.
Broker
Snowstruck, INC
10.2022 - 04.2023
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to commercial property management companies, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Advised clients on commercial snowplowing services and conditions to identify successful opportunities.
- Recorded supporting documentation for phone calls and written correspondence.
Sales Consultant
Erie Home
02.2022 - 09.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- 70% Close Rate
Franchise Partner
Parish Pro Wash
01.2021 - 11.2021
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
ASE Certification / FORD FACT - Automotive
Universal Technical Institute of Pennsylvania
Exton, PANo Degree - Digital Media
Tompkins-Cortland Community College
Dryden, NYBBA - Business Management
WGU
Utah10.2024
Skills
- Coaching and Mentoring
- Customer Relations
- Budget Development
- Design Coordination
- Sales Leadership
- Contract Negotiation Expertise
- Bidding Process
- Project Estimating
- Financial Planning
- Product Branding
- Project Management
- Strategic Project Planning
- Operations Management
- Marketing and Advertising
- Google AdWords
- Reducing Costs
- Marketing
- Consulting
- Negotiation
- Product and Service Sales
- Excellent People Skills
- Multitasking Strengths
- Sales Expertise
- Speaking Clearly
- B2B Sales and Customer Service
Timeline
Sales Consultant
Benton
06.2023 - 08.2023
Owner
Apex Roofing Solutions
11.2022 - Current
Broker
Snowstruck, INC
10.2022 - 04.2023
Owner
Cobra Consulting
04.2022 - Current
Sales Consultant
Erie Home
02.2022 - 09.2022
Franchise Partner
Parish Pro Wash
01.2021 - 11.2021
ASE Certification / FORD FACT - Automotive
Universal Technical Institute of Pennsylvania
No Degree - Digital Media
Tompkins-Cortland Community College
BBA - Business Management
WGU
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