NICHOLAS PARADOWSKI
Buffalo,US
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. With a background in effective communication and a keen ability to remain composed in high-pressure situations, I believe I possess the skills necessary for this critical role. My training background has honed my ability to prioritize and relay information accurately, ensuring swift and coordinated responses. Proficient in utilizing communication equipment and committed to maintaining confidentiality, I am eager to contribute my multitasking, problem-solving, and decision-making skills to enhance the efficiency of your dispatch operations. I am confident in my ability to be a valuable asset to your team and contribute to the safety and well-being of the community.
Overview
5
5
years of professional experience
Work History
Provider Services Representative
Highmark Blue Cross Blue Shield Of WNY And NENY
09.2022 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Ensured compliance with regulatory requirements by conducting thorough audits of provider files and documentation.
Customer Service Agent
Modern Disposal Services, Inc.
04.2021 - 09.2022
- Answered phones to assist customers with any request they may have had, good or bad
- Used essential teamwork skills to resolve issues that transpired effectively and timely
- Always a team player with the ability to work harmoniously with others to achieve common goals
- Never let customer's negative attitude affect my work or morale
- Fluent with basic computer office programs such as Microsoft Word, PowerPoint, Excel and Outlook.
Seafood Clerk
Wegmans
01.2020 - 07.2021
- Provided prompt and courteous assistance to customers in person and over the phone
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
- Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations
- Was in charge of packaging and displaying specialty seafood items
- Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
- Floors, walls, coolers, and storage shelves were all washed.
Cashier
Wegmans
10.2018 - 01.2020
- Credit cards, checks, gift cards, and coupons were all processed by me
- My checkout areas I always made sure were clean and orderly
- I would also complete other cleaning tasks such as mopping floors and emptying trash cans during slow shifts
- Provide excellent customer service by scanning and bagging groceries quickly and courteously
- Helped customers by answering their questions and completing their requests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Currently incomplete during height of Covid-19 -
Business Administration
University at Buffalo, BuffaloGraduated with an Advanced Regents Diploma -
High School
Hutchinson Central Technical High School, Buffalo06.2019
Skills
- Computer literate including but not limited to: MS Office Suite - Word; Excel; PowerPoint; Outlook
- Windows Operating System
- MS Teams
- Skype
- Excellent verbal communication
- Money management
- Customer service
- Cleaning and sanitizing
- Data Entry Proficiency
- Critical thinking
Accomplishments
- 35th Eagle Scout for West Seneca Boy Scout Troop #138
- Troop #138 Scout of the Year 2017-18
- Volunteer Firefighter qualified with interior firefighter training
Certifications Training
- Certified NYS EMT, Successfully completed 208 hours of training to become an Emergency Medical Technician (EMT)., Station 1 - Patient Assessment Management - Trauma, Station 2 - Patient Assessment Management - Medical, Station 3 - Cardiac Arrest Management/AED, Station 4 - Bag-Valve-Mask: Apneic Patient, Station 5A - Spinal Immobilization - Seated Patient, Random Skills -, Station 6A - Long Bone Injury Immobilization, Station 6B - Joint Injury Immobilization, Station 6C - Traction Splint Immobilization, Station 6D - Bleeding Control / Management of Hypoperfusion, Station 6E - Upper Airway Adjuncts and Suction, Station 6F - Mouth-to-Mask with Supplemental Oxygen, Station 6G - Supplemental Oxygen Administration
- Certified NYS CPR Technician, Interior Firefighter Training - Interior structural firefighters must understand: 1. How to respond to an emergency call 2. How to use the communications system 3. How to use the self-contained breathing apparatus, safety at the fire scene, 4. How to force entry when necessary 5. How to be safe around hazardous materials 6. How to maintain the equipment, and 7. How to work effectively as part of a team.
Timeline
Provider Services Representative
Highmark Blue Cross Blue Shield Of WNY And NENY
09.2022 - Current
Customer Service Agent
Modern Disposal Services, Inc.
04.2021 - 09.2022
Seafood Clerk
Wegmans
01.2020 - 07.2021
Cashier
Wegmans
10.2018 - 01.2020
Currently incomplete during height of Covid-19 -
Business Administration
Graduated with an Advanced Regents Diploma -
High School
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