Nicholas Perno
San Antonio,TX
Summary
Dynamic kitchen professional with extensive experience in managing high-volume food preparation and customer service. Skilled in food safety, team training, and maintaining quality standards, consistently delivering exceptional dining experiences. Committed to fostering a positive work environment while ensuring compliance with health regulations and enhancing overall productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Pluckers
San Antonio, TX
12.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while maintaining high service standards.
- Enhanced guest experiences through personalized recommendations and attentive service.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Delivery Driver
Uber Eats
San Antonio, TX
12.2023 - Current
- Executed timely and efficient deliveries to diverse locations, ensuring customer satisfaction and adherence to delivery schedules.
- Communicated effectively with customers regarding delivery status and resolved any issues that arose during transit.
- Maintained accurate records of deliveries and pickups, utilizing route optimization software to enhance efficiency.
Minority Owner
The Original Pizza Brothers LLC
San Antonio, TX
08.2021 - Current
- Cultivated relationships with stakeholders, vendors, and clients to enhance business opportunities and partnerships.
- Managed daily operations and ensured compliance with regulatory requirements and industry standards.
- Facilitated team collaboration to optimize workflow and enhance productivity across departments.
- Implemented process improvements that resulted in a 15% increase in operational efficiency.
- Trained and mentored staff to enhance performance and promote a positive workplace culture.
Kitchen Assistant Manager
Capo’s Pizzeria
San Antonio, TX
04.2015 - Current
- Prepared and cooked a variety of dishes according to menu specifications, ensuring adherence to quality standards and presentation.
- Delivered exceptional customer service by efficiently taking orders and addressing customer inquiries, enhancing overall dining experiences.
- Managed kitchen operations, including inventory control and equipment maintenance, to optimize workflow and maintain cleanliness.
- Implemented food safety and sanitation practices, ensuring compliance with health regulations and maintaining a safe working environment.
- Trained and mentored junior staff on cooking techniques, customer service skills, and workplace safety standards.
Education
High School Diploma - undefined
Clark High School
San Antonio, TX01.2013
Skills
- Strong work ethic
- Guest engagement
- Cash handling
- Punctual and reliable
- Multitasking and organization
- Hospitality service expertise
Certification
- Texas Food Handler Certificate
- TABC Certification
Timeline
Server
Pluckers
12.2025 - Current
Delivery Driver
Uber Eats
12.2023 - Current
Minority Owner
The Original Pizza Brothers LLC
08.2021 - Current
Kitchen Assistant Manager
Capo’s Pizzeria
04.2015 - Current
High School Diploma - undefined
Clark High School