Nicholas Pierro

• Assisted in daily operations, learning essential protocols and procedures.
• Supported team in project execution, adapting to dynamic work requirements.
• Collaborated with colleagues to streamline workflow and enhance efficiency.
• Engaged in training sessions to develop skills related to management practices.
• Conducted research on best practices to improve departmental functions.
• Provided administrative support, ensuring timely completion of tasks and documentation.
• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

• Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
• Managed multiple tables efficiently, ensuring timely order taking and food delivery.
• Collaborated with kitchen staff to streamline order preparation and improve service speed.
• Trained new servers on menu offerings, service protocols, and customer engagement techniques.
• Maintained cleanliness and organization of dining area to create a welcoming environment for guests.
• Implemented upselling strategies, contributing to increased sales revenue through enhanced guest experiences.

• Trained and mentored new team members on operational procedures and safety protocols.
• Resolved customer inquiries and complaints, fostering a positive service experience.
• Collaborated with management to develop training programs aimed at enhancing team skills and efficiency.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Helped cook meals for families who children were in the hospital.

• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.