Professional Summary
Overview
Work History
Education
Skills
Timeline
License

Nicholas Plott

Hospitality Group
Tuscaloosa,AL
19
years of professional experience

Dynamic General Manager with a track record of developing strategic plans that boost sales and customer satisfaction. Expertise in budget management, staff training, inside and outside marketing, aiming to drive profitability and enhance service quality.

Work History

Night Auditor

8 Years 2 Months
Hospitality Group | 06.2018 - Current
  • Generated detailed financial reports for management review, highlighting revenue trends and operational insights.
  • Addressed guest inquiries and resolved complaints promptly, improving overall satisfaction ratings.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.

General Manager

1 Year 7 Months
Baber's Leasing | 12.2023 - 07.2025
  • Developed strategic plans that improved overall sales and customer satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Handled problematic customers and clients while maintaining excellent customer service.

Account Manager

3 Years 5 Months
CNAC Finance | 01.2015 - 06.2018
  • Managed underwriting process to get customers approved for a vehicle loan.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Made daily marketing and collection calls.

General Manager

6 Years 10 Months
Titlemax Title Lending | 03.2007 - 01.2014
  • Daily cold calling and business to business marketing to increase store revenue.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

Bachelor of Science - Business Management

Herzing University | Birmingham, AL

Skills

Time management
Problem-solving
Work ethic
Relationship building

Timeline

General Manager

Baber's Leasing
12.2023 - 07.2025Read More

Night Auditor

Hospitality Group
06.2018 - CurrentRead More

Account Manager

CNAC Finance
01.2015 - 06.2018Read More

General Manager

Titlemax Title Lending
03.2007 - 01.2014Read More

Herzing University

Bachelor of Science from Business Management
Read More

License

Real Estate License 

Nicholas Plott