Nicholas Rea
Irwin
Summary
Proactive professional with 10+ years experience. With proven knowledge in customer retention, consultative sales, and negotiation. Team player with a will-do attitude, phenomenal communication skills, able to overcome any objections that may occur, with the ability to work independently or within a team. Ability to adapt to new procedures and learn new information quickly.
Overview
7
7
years of professional experience
Work History
Service Advisor
Hillview Motors
01.2024 - 04.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Riverview Auto Group
04.2021 - 01.2024
- Write up daily work orders for service appointments.
- Sell recommended and routine services to customer's to keep their vehicle well maintained.
- Take quarterly training provided by dealership or manufacturer.
- Tasks
Rental Coordinator
Riverview Auto Group
04.2021 - 01.2024
- Assist customer's in getting into a rental vehicle while their vehicle is being serviced.
- Ensure customer has insurance prior to renting the vehicle.
- Maintain rental inventory, such as making sure vehicle's are cleaned and up to date on services prior to renting.
- Tasks
Automotive Sales Representative
Kenny Ross Chevrolet Cadillac
10.2018 - 06.2019
- Maintain current knowledge of vehicles and new features.
- Listen to customer needs and concerns to help they choose best vehicle.
- Present customer with vehicle trade in value and new monthly payment or buy prices.
- Tasks
Education
Software Engineering
Southern New Hampshire University
06-2019
Mechanical Engineering
University of Pittsburgh Greensburg
Greensburg, Pennsylvania05.2016
High School Diploma - undefined
Norwin Senior High School
Irwin, Pennsylvania05.2015
Skills
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Fast Learner
- Computer Literacy
- Strong Communication
- Interpersonal Communication
- Time Management
- Adaptability
- Customer Service
Timeline
Service Advisor
Hillview Motors
01.2024 - 04.2025
Service Advisor
Riverview Auto Group
04.2021 - 01.2024
Rental Coordinator
Riverview Auto Group
04.2021 - 01.2024
Automotive Sales Representative
Kenny Ross Chevrolet Cadillac
10.2018 - 06.2019
Mechanical Engineering
University of Pittsburgh Greensburg
High School Diploma - undefined
Norwin Senior High School
Software Engineering
Southern New Hampshire University
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