Nicholas Roselles
Davison
Summary
Dynamic sales specialist with proven expertise in relationship building, client relations, and customer care. Skilled in implementing promotional strategies and driving sales growth through effective communication.
Results-driven sales professional with strong collaboration skills and a focus on performance tracking. Known for building lasting customer relationships and utilizing extensive product knowledge to enhance client engagement and drive sales.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Spectrum
Owosso, MI
10.2023 - Current
- Implemented promotional strategies for TV, internet, video, and mobile phone packages to drive customer acquisition.
- Built meaningful, trust based relationships by setting up new accounts with customers by understanding their needs and delivering tailored products.
- Maintained detailed records of customer accounts, ensuring data integrity and reliability.
- Established and maintained lasting customer relationships by utilizing effective communication strategies and extensive product knowledge.
- Presented comprehensive product demonstrations to clarify features and benefits, ultimately driving sales growth.
- Collaborated with team members to execute promotional strategies leads, managing accounts, and reporting sales activities.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem solving.
- Schedule appointments, followed up on leads with clear communication through entire sales process.
- Maintained and exceeded personal and team goals through strong communication.
Lead Retail Sales Associate
Merlin Entertainments Group Ltd.
Auburn Hills, MI
01.2023 - 08.2023
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Enhanced customer satisfaction by resolving issues promptly and efficiently.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Coordinated retail department activities and supported higher management to achieve team objectives and goals.
- Ensured inventory numbers were meant with precise accuracy
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Fostered a collaborative environment to support a team success and positive customer experiences
Food and Beverage Manager
Merlin Entertainments Group Ltd.
Auburn Hills, MI
01.2023 - 08.2023
- Managed daily operations of food and beverage outlets to ensure optimal guest satisfaction.
- Developed and implemented training programs for staff, enhancing service quality and efficiency.
- Oversaw inventory management processes to minimize waste and optimize supply usage.
- Managed daily business operations including scheduling and inventory oversight for cafe.
- Supervised employees and coordinated tasks to ensure smooth service and compliance with state regulations
- Developed unique events and special promotions to drive sales.
Crew/ Bar Supervisor
Emagine Theaters
Birch Run, MI
10.2016 - 01.2023
- Coordinated daily team operations, focusing on effective execution of opening and closing procedures and staff oversight.
- Facilitated effective task distribution to promote efficient workflow and uphold customer satisfaction standards.
- Addressed customer requests and resolved issues to maintain positive relationships and repeat business
- Supervised technical functions related to movie projectors and audio systems, facilitating uninterrupted service for guests.
- Received customer requests, complaints, and any issues they had before, during or after their movie going experience
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation techniques and customer service standards.
- Developed and implemented inventory management processes to reduce waste and improve efficiency.
- Managed scheduling and staffing for bar team, optimizing labor costs while maintaining service quality.
- Enhanced guest experience through personalized service and prompt resolution of issues or concerns.
- Closed out cash register and prepared cashier report at close of business.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
Member Service Representative
Elga Credit Union
Flint, MI
08.2022 - 11.2022
- Provided exceptional customer service by addressing member inquiries and resolving issues efficiently.
- Educated members on financial products, enhancing their understanding of services offered.
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
- Provided high level client services with attention to privacy, confidentially and professionalism.
- Handled transactional services and maintained accurate record for customer accounts.
Arcade Attendant
Zehnder's Splash Village
Frankenmuth, MI
08.2016 - 10.2016
- Oversaw maintenance and performance of arcade machines to support seamless gaming experiences for customers.
- Guided guests through game instructions and effectively addressed technical challenges to enhance user experience.
- Ensured pristine condition and systematic organization of arcade area to enhance visitor satisfaction.
- Tracked and analyzed inventory levels of tokens and prizes to support seamless operations.
- Maintained and optimized POS systems for accurate sales tracking and customer service.
- Addressed guest inquiries and challenges through clear communication and support, enhancing overall guest experience.
Sales Associate
For Bare Feet
Frankenmuth, MI
10.2015 - 04.2016
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for sales.
- Collaborated with team members to achieve daily sales targets.
- Implemented efficient checkout processes, reducing wait times and improving customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
Charles Stewart Mott Community College
Flint, MIHigh School Diploma -
Millington High School
Millington, MI06-2016
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Sales expertise
- Sales presentations
- Sales process optimization
- Performance tracking
- Closing techniques
- Sales strategy development
Timeline
Sales Specialist
Spectrum
10.2023 - Current
Lead Retail Sales Associate
Merlin Entertainments Group Ltd.
01.2023 - 08.2023
Food and Beverage Manager
Merlin Entertainments Group Ltd.
01.2023 - 08.2023
Member Service Representative
Elga Credit Union
08.2022 - 11.2022
Crew/ Bar Supervisor
Emagine Theaters
10.2016 - 01.2023
Arcade Attendant
Zehnder's Splash Village
08.2016 - 10.2016
Sales Associate
For Bare Feet
10.2015 - 04.2016
No Degree -
Charles Stewart Mott Community College
High School Diploma -
Millington High School