Nicholas Rutherford
Market Lead
FRISCO,TX
Summary
With a degree in Business Management and well over 4 years of experience in customer service, I am confident that I can be an excellent addition to your team. My customer service skills are outstanding, and I have a proven history of resolving conflict and diffusing difficult situations. I believe my work experience has provided me with phenomenal skills of finding creative solutions to problems, developing relationships with clients, and managing projects.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Market lead
H-E-B
Frisco, TX
03.2022 - Current
- H-e-b
- Prepares department work schedules
- Serves as liaison between Manager and department Partners
- Orders product; ensures quality control; unloads heavy, bulky items from trucks
- Answers customer questions regarding products; assists with selection
- Assists in all technical areas, as needed
- Provides and coaches on superior customer service.
- Develop strategies to proactively manage upcoming changes to market and capitalize on trends.
Loan Processing Assistant (Remote/Contract)
Highlight Technologies LLC
Fairfax Station, VA
08.2020 - 01.2022
- Worked with clients to prepare their applications for loans and grants
- Verified that each client qualifies for funding based on company’s requirements and policies
- Forwarded clients file to the approval team for verification and approval.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer service representative
Flash Advance
Hollywood , FL
01.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contacted business owners to provide merchant cash advances, responded to inbound phone calls from potential applicants, and made outbound calls to build a rapport with customers
- Responsible for documenting each phone call to capture customer needs and reviewed documentation from business owners for loan approval.
Education
MBA - Business Management
St. John’s University
Queens, NY 08.2019 - 08.2022
Bachelor of Science - Business Management
Monthmouth University
West Long Branch, NJ 08.2015 - 08.2019
Skills
Complaint Resolutionundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How you do anything is how you do everything.
Marth Beck
Timeline
Market lead
H-E-B
03.2022 - Current
Loan Processing Assistant (Remote/Contract)
Highlight Technologies LLC
08.2020 - 01.2022
MBA - Business Management
St. John’s University
08.2019 - 08.2022
Customer service representative
Flash Advance
01.2018 - 02.2020
Bachelor of Science - Business Management
Monthmouth University
08.2015 - 08.2019
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