Summary
Overview
Work History
Education
Skills
Timeline
Nicholas Scardigno

Nicholas Scardigno

Hobe Sound,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in 30 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

35
35
years of professional experience

Work History

Licensed Realtor Associate

Illustrated Properties/Jupiter
Jupiter, FL
01.2023 - Current
  • Developed and maintained relationships with clients, other real estate agents, mortgage lenders, title companies, home inspectors and attorneys.
  • Conducted market research to identify competitive properties and pricing in the local area.
  • Prepared comparative market analysis for potential sellers to determine fair market value of property.
  • Advertised listings through multiple media outlets such as newspapers, websites, brochures and direct mailings.
  • Negotiated offers between buyers and sellers to secure mutually beneficial agreements.
  • Organized open houses to showcase properties to prospective buyers.
  • Participated in professional networking events to build relationships with colleagues in the industry.
  • Answered questions from clients regarding buying and selling process, current trends in real estate market.

District Manager

All Uniform Wear
Miami, FL
06.2018 - 11.2022
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Mentored team members by demonstrating best practices for sales and customer service.

Owner/Operator

The UPS Store Inc.
Middleburg, FL
07.2004 - 01.2015
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Home Depot
Jacksonville, FL
07.1988 - 09.2004
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

Associate of Science - Radiologic Technology

Fairleigh Dickinson University, Madison, NJ
06.1996

Skills

  • Operations Management
  • Policy Implementation
  • Performance Management
  • Business Development
  • Staff Development
  • Time Management
  • Employee Training and Development
  • Sales Techniques
  • Customer Relationship Management (CRM)

Timeline

Licensed Realtor Associate - Illustrated Properties/Jupiter
01.2023 - Current
District Manager - All Uniform Wear
06.2018 - 11.2022
Owner/Operator - The UPS Store Inc.
07.2004 - 01.2015
Store Manager - Home Depot
07.1988 - 09.2004
Fairleigh Dickinson University - Associate of Science, Radiologic Technology
Nicholas Scardigno