Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Smith

Hemet,CA

Summary

Driven professional with a proven track record at the Department of Social Services, adept in data entry and verbal communication. Excelled in eligibility determination, enhancing client service through effective policy knowledge and interpersonal skills. Demonstrated versatility across roles, significantly improving team efficiency and client satisfaction without exceeding a 55-word limit.

Overview

10
10
years of professional experience

Work History

Eligibility Technician

Department Of Social Services
03.2023 - Current

I enter clients case information in the CalSAWS database to determine which benefits they are eligible to receive.

Customer Service Representative

Circle K Convenience Store
11.2017 - 03.2023

Working at Circle K, I partook in multiple chores throughout the workplace. My main position was working behind the register but I was also assigned janitorial duties, stocking both the shelves and the cooler, and working in food venience.

Behavioral Interventionist

360 Behavioral Health
03.2021 - 06.2022

I work with multiple clients on different levels on the autism spectrum rating scale. I've worked with clients with severe autism and clients with minor symptoms. The requirements of my job very from case to case, adapting to my clients needs and preferences.

Team Support Specialist

Gender Equity Center
08.2014 - 05.2015
  • Participated in cross-functional team-building activities.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Provided ongoing support to team members through regular check-ins and coaching sessions, promoting personal growth and professional development.
  • Improved overall team satisfaction by fostering a positive work environment through open communication channels and employee recognition programs.

Education

Bachelor of Arts - Sociology

California State University - San Marcos
San Marcos, CA
05.2016

Associate of Arts - Behavioral Sciences

Mount San Jacinto Community College
San Jacinto, CA
06.2012

Skills

  • Verbal Communication
  • Microsoft Office
  • Medicare knowledge
  • Policy Knowledge
  • Effective communication skills
  • Documentation and paperwork
  • Data Entry
  • Appointment Scheduling
  • Interviewing
  • Application Review
  • Telephone Etiquette
  • Eligibility Determination

Timeline

Eligibility Technician

Department Of Social Services
03.2023 - Current

Behavioral Interventionist

360 Behavioral Health
03.2021 - 06.2022

Customer Service Representative

Circle K Convenience Store
11.2017 - 03.2023

Team Support Specialist

Gender Equity Center
08.2014 - 05.2015

Bachelor of Arts - Sociology

California State University - San Marcos

Associate of Arts - Behavioral Sciences

Mount San Jacinto Community College
Nicholas Smith