Nicholas Souder
Chick-fil-A
Center Valley,PA
1
Certification
2
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Front of House Employee
6 Months- Greeted and seated guests, ensuring positive first impressions and exceptional service experiences.
- Collaborated with team members to streamline service processes, reducing wait times for customers.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Established welcoming atmosphere by greeting each guest warmly.
Assistant Store Manager of Operations
1 Year 8 Months- Supervised daily operations to ensure adherence to company standards and policies.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Education
High School Diploma
- Honor Roll [24-25, 25-26]
- 3.50 GPA
- Capstone Project: Vacuum Adapter, Helped develop an adapter which enabled a vacuum to be used on wet and dry environments, while also working on solids and liquids
- Capstone Project: TARS, Created a robot based off the movie Interstellar. Functions include movement, Face recognition, Verbal communication, connects to the internet
Skills
Customer service
Operational efficiency
Issue resolution
Problem-solving
Performance metrics
Goals and performance
Certification
- Certified Food Safety Manager
Timeline
Front of House Employee
Chick-fil-A
04.2026 - CurrentRead More
Assistant Store Manager of Operations
McDonald's
08.2024 - 04.2026Read More
Southern Lehigh School District
High School Diploma
Read More