Nicholas Speight
Killeen,TX
Summary
Dynamic leader and problem-solver with a track record of fostering teamwork and enhancing operational efficiency at XCTC National Guard. Skilled in software proficiency and maintaining high customer service standards, demonstrated through effective problem resolution and quality control. Excelled in roles requiring attention to detail and the ability to remain calm under pressure, driving positive outcomes and exceeding employer expectations.
Overview
4
4
years of professional experience
Work History
Team Lead
XCTC NATIONAL GUARD (CONTRACT)
Minnesota , MN
04.2024 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Improved simulation accuracy by refining model parameters and incorporating real-world data.
- Supported staff communication by effectively utilizing radios, headsets, and other communication tools during day to day operations.
Airport Terminal Customer Service Agent
Delaware North
Austin, TX
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Teacher's Assistant
Killeen Independent School District
Killeen, TX
08.2020 - 07.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
06.2023
Associate of Science - Criminal Justice
Trinity Valley Community College
06.2020
Skills
- FAA Regulations
- Problem Resolution
- Security Processes
- Dependable and Responsible
- Vehicle Operations
- Workload Management
- Customer Service
- Tool and Supply Organization
- Safety Procedures
- Decision Making
- Problem Solving
- Attention to Detail
- Computer Literacy
- Multitasking Abilities
- Team Leadership
- Software Proficiency
- Confidentiality and Security
- Fast Typing Speed
- Microsoft Office Expertise
- Fast Learner
- Punctuality
- Reliable and Responsible
- Attentive and Observant
- Verbal and written communication
- Calm Under Pressure
Timeline
Team Lead
XCTC NATIONAL GUARD (CONTRACT)
04.2024 - 08.2024
Airport Terminal Customer Service Agent
Delaware North
07.2022 - Current
Teacher's Assistant
Killeen Independent School District
08.2020 - 07.2022
Bachelor of Science - Criminal Justice
Colorado Technical University
Associate of Science - Criminal Justice
Trinity Valley Community College