Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicholas Sterling

Longview

Summary

Motivated and hands-on, quick learner excelling in building productive relationships and resolving complex issues. Service Supervisor with outstanding abilities in assisting customers with inquiries and tasks. Dependable and reliable with excellent training expertise. Experience leading a diverse team, setting high expectations and treating everyone professionally and with respect.

Overview

9
9
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

Service Supervisor

ProFrac Services
08.2019 - Current
  • Started as a Pump Specialist
  • Blender operator
  • Chemadd
  • Sandsilo
  • Operate numerous pumps
  • Hydration
  • Line boss
  • Treat jobs
  • Supervisor of crew and attend and hold safety meetings
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.

Equipment Operator III

BJ Services
07.2017 - 07.2019
  • Blender operator
  • Chemadd Operator
  • Sandsilo Operator
  • Hydraulic Frac Pump operator
  • Hydration Operator
  • Line boss
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated machining equipment safely with team of operators.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Continuously updated skills through participation in industry-related training programs and seminars.

Material Handler

Bluelinx Co.
02.2017 - 06.2017
  • Performed multiple warehouse functions
  • Handled shipping orders
  • Forklift Operator
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.

Forklift Operator

Lake Erie Tobacco
09.2016 - 01.2017
  • Performed multiple warehouse functions
  • Handled shipping orders
  • Forklift Operator
  • Operated CNC production machines
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.

Education

High School Diploma -

Portville Central School
09.2012 - 07.2016

High School Diploma -

Boces Votec
09.2014 - 07.2016

Skills

  • Complaint handling
  • Service order flow
  • Task delegation
  • Emotional intelligence
  • Management experience
  • Workforce planning
  • Employee engagement
  • Multitasking and organization
  • De-escalation techniques
  • Customer relations
  • Customer service
  • Adaptability and flexibility

Accomplishments

  • Supervised team of 17 staff members.

Certification

  • Profit Specialist
  • Fire Safety
  • HR Compliance Course (Workplace Violence)
  • Frac Calculations
  • Safety Leadership Course
  • Extreme Ownership

Timeline

Service Supervisor

ProFrac Services
08.2019 - Current

Equipment Operator III

BJ Services
07.2017 - 07.2019

Material Handler

Bluelinx Co.
02.2017 - 06.2017

Forklift Operator

Lake Erie Tobacco
09.2016 - 01.2017

High School Diploma -

Boces Votec
09.2014 - 07.2016

High School Diploma -

Portville Central School
09.2012 - 07.2016

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Nicholas Sterling