Nicholas Taylor

• Developed and implemented strategies for increasing internet Sales Percentage of 15% or better each month for all staff.
• Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
• Learned how to increase Sales 10% and maintain Consistent volume each month.
• Maintained Customer Satisfaction Score Above regional average monthly.

• Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
• Cross-trained in every store role to maximize operational knowledge.
• Ran daily reports to assess performance and make proactive adjustments.
• Oversaw schedules, accepted time off requests and found coverage for shifts.
• Managed and mentored 8-10 staff members..
• Documented receipts, employee hours and inventory movements.

• Developed and maintained relationships with potential customers to increase loan business.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Negotiated terms and conditions of loan contracts.

I am a Reservist in the United States Marine Corps and perform one weekend a month and two weeks during the summer as one of the Operators with a 4 man Tank Crew.

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Negotiated and closed deals with minimal oversight.

Answered phone calls, followed up with customers accounts and delivered furniture or electronics and assembled them.

• Trained new team members in cash register operation, stock procedures and customer service.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Helped customers find specific products, answering questions and offering advice.