NICHOLAS VACCARO
Royal Palm Beach,Florida
Summary
Experienced Restaurant General Manager with 10 years of food and beverage experience focused on motivating high-performing teams, driving operational excellence, and delivering exceptional guest experiences. Skilled in staff training and development, inventory management, and problem-solving. Bachelor's degree in Hospitality and Tourism Management from Florida Atlantic University. Passionate about creating memorable moments for guests and dedicated to achieving Eau Palm Beach standards. Ready to leverage my skills and experience to contribute to a dynamic and successful team.
Overview
11
11
years of professional experience
Work History
General Manager
Jojo's Raw Bar & Grill
06.2021 - Current
- Oversee daily operations to ensure all aspects run efficiently to result in high customer and employee satisfaction
- Implemented service standards to ensue timeliness of service and proper dining experience
- Record inventory and ordering of food, supplies, beer, and liquor to guarantee in-stock of all products
- Scheduling of 30֡+ employees, front and back of house, to ensure timeliness and understaffing
- Implemented new schedule to save over $700 weekly on payroll
- Interview and hire new applicants
- Assist in the training of new hired employees
- Provide feedback to employees based on performance with instruction on improvement and praise for positive performance
- Submit weekly payroll, logging employee hours
- Collaborate with head cook to create daily kitchen specials
- Organize special events and spirit nights with local schools, charities and organizations
- Posting to social media letting followers and customers know of specials, upcoming events, and new beers to promote the business
Restaurant Server, Trainer
The Breakers
12.2019 - 06.2021
- Taking guests orders and inputing them accurately to ensure order accuracy
- Closing out guests checks to a room charge or their membership account
- Retain menu knowledge of food and beverage options
- Knowledge of dietary and allergy restrictions for guests convenience
- Practice proper food safety and handling
Food and Beverage Trainer
Disney's Port Orleans Resort
06.2018 - 07.2019
- Display the Disney four key basics of Safety, Courtesy, Show, and Efficiency in all guest interactions and experiences
- Demonstrate excellence in Guest Service skills in a fast paced, high volume area
- Ability to manage multiple task and perform well under pressure
- Train new Cast Members on proper use of equipment, food handling and safety, and cash handling
- Utilize proper safety and sanitation when working in a food and beverage based location
- Lead teams of Cast Members through busy rushes of guest
- Working with Cast Members from other countries and cultures
- Use of Point of Sale computer and register for inventory purposes
Restaurant Server
Jojo's Raw Bar & Grill
01.2014 - 06.2018
- Jobs preformed include: server, food runner/expo, training new employees, line cook, and bar back
- Ensure food quality and speed of ticket times
- Serving guest; taking and delivering food and beverage orders
- Confirm with guest of their satisfaction of their dining experience
- Skill set including: guest communication and interaction, problem solving, decision making, time management, leadership traits, initiative driven, communicating through language barriers, working with different types people, and attaining to their needs as needed and personalities.
Education
Certificate - Hospitality and Tourism Management
Florida Atlantic University
2020
Bachelor's Degree - Hospitality and Tourism Management
Florida Atlantic University
12.2019
Food Protection Manager Certification
ServSafe
Skills
- Team leadership
- Operational management
- Customer service
- Problem-solving
- Communication
- Marketing
- Inventory management
- Training and development
- Food Safe Manager ServSafe Certified
Timeline
General Manager
Jojo's Raw Bar & Grill
06.2021 - Current
Restaurant Server, Trainer
The Breakers
12.2019 - 06.2021
Food and Beverage Trainer
Disney's Port Orleans Resort
06.2018 - 07.2019
Restaurant Server
Jojo's Raw Bar & Grill
01.2014 - 06.2018
Certificate - Hospitality and Tourism Management
Florida Atlantic University
Bachelor's Degree - Hospitality and Tourism Management
Florida Atlantic University
Food Protection Manager Certification
ServSafe
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