Nicholas Yardley
Richmond,VA
Overview
7
7
years of professional experience
Work History
SR. Manager, Ticketing Operations
NASCAR
Richmond, VA
11.2021 - Current
- Lead all ticket operation efforts for Richmond Raceway
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Developed master calendar for critical dates such as: renewals, relocations, on-sale and corporate ticket fulfillment
- Assist Sr. Director, Consumer Strategy and Operations on enterprise-wide controls and reporting
Manager, Ticketing Operations
Amarillo Sod Poodles
Amarillo, TX
09.2018 - 08.2021
- Created and managed all ticket operation processes
- Hired and trained all event box office staff
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Mentored ticket intern staff for career advancement, fostering pipeline of future leaders
Supervisor, Ticketing Operations
Reno Aces/1868
Reno, NV
01.2018 - 09.2018
- Trained and managed all event staff in ticket office
- Processed and fulfilled all group/suite ticket contracts
- Prepared all season tickets for pickup party
- Collaborated with other departments to achieve organizational goals
Assistant, Ticketing Operations
El Paso Chihuahuas
El Paso, TX
02.2017 - 10.2017
- Oversee Santa Fe box office for all events
- Service all season ticket member accounts
- Will call management for all departments
Education
Bachelor of Science - Sport Management
State University of New York At Cortland
Cortland, NY05.2017
Associate of Applied Science - Sport Management
State University of New York At Delhi
Delhi, NY12.2015
Skills
- Master of ProVenue and FEVO ticketing software
- Ability to collaborate and network with industry collogues, clients and third party vendors
- Self starter, highly organized, proactive problem solver
- Receptive to change and willing to learn best practices
Timeline
SR. Manager, Ticketing Operations
NASCAR
11.2021 - Current
Manager, Ticketing Operations
Amarillo Sod Poodles
09.2018 - 08.2021
Supervisor, Ticketing Operations
Reno Aces/1868
01.2018 - 09.2018
Assistant, Ticketing Operations
El Paso Chihuahuas
02.2017 - 10.2017
Bachelor of Science - Sport Management
State University of New York At Cortland
Associate of Applied Science - Sport Management
State University of New York At Delhi