Nicholas Zastoke
Las Vegas,NV
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
Work History
Driver
Uber Eats
01.2024 - Current
- Verified the contents of inventory loads against shipping papers.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Utilized GPS and maps for efficient route planning.
- Secured merchandise, avoiding damage during transportation.
- Maintained confidentiality of sensitive materials during transport.
- Completed necessary paperwork and documentation for deliveries.
- Maintained delivery schedules without compromising safety.
- Documented daily mileage, gas, and other data.
- Adhered to traffic laws and regulations to prevent accidents.
- Adapted to changing routes or schedules as required by the employer.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Achieved consistently high customer scores due to exceptional service.
- Delivered goods and services to customers on time and in excellent condition.
- Enhanced customer satisfaction by providing courteous and professional service.
- Saved fuel by leveraging GPS to identify faster routes.
- Managed time effectively to meet tight delivery deadlines.
Operations Manager
Airplus Refrigeration, Inc.
West Hills, CA
01.2005 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Resolved challenges associated with company websites, vendors and telecoms.
- Published customer satisfaction results from feedback forms and correspondence.
- Hired and onboarded team members to meet immediate and expected demand.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Created company handbook to document corporate policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06-2004
Skills
- Customer Retention
- Customer Service
- Problem-Solving
- Customer relations specialist
- MS Office
- Employee Motivation
- Staff Training
- Staff Management
- High-pressure environments
- Budgeting and cost control
- Operations Management
- Team Building/Leadership
- Staff retention
- Goal Setting
- Operational Efficiency
- Process Improvements
- Project Leadership
Certificates
- Food Handler Safety Training Card. Card #5228066. Expiration Date: 4/25/2027.
- Alcohol Awareness Card. ID Code: ASS1CI. Issue Date: April 28, 2024. Expiration Date: April 28, 2028.
Timeline
Driver
Uber Eats
01.2024 - Current
Operations Manager
Airplus Refrigeration, Inc.
01.2005 - 02.2024
Bachelor of Science - Business Administration And Management
University of Phoenix