Ihishia Brown
Denver,CO
Summary
I am a dynamic and reliable professional, with a clean driving record and strong customer service skills, honed at Lyft. Proven ability to enhance public safety as a Transit Security Officer, utilizing problem-solving and surveillance techniques. Recognized for achieving zero accidents and fostering positive customer experiences through effective communication and professionalism.
Skilled in safe and efficient transportation, vehicle maintenance, and route planning with strong focus on collaboration, and adaptability. I also strive in ensuring seamless operations and meeting changing demands. Known for outstanding work, and consistently delivering positive feedback with positive results.
I pride myself with experience in operating, and driving various trucks to transport goods, materials, and passengers within a specified timeframe.
Overview
9
9
years of professional experience
Work History
Driver
Lyft
03.2025 - Current
- Operate my vehicle safely, while following all traffic regulations and company policies.
- Maintained cleanliness and organization of my vehicle interiors and exteriors.
- Conducted routine inspections of my vehicle, to identify maintenance needs and safety issues.
- Utilized my GPS, to navigate passengers safely on their routes and stay on schedule.
- Developed strong relationships with passengers, fostering trust through professionalism and reliability in transportation services provided.
Transit Security Officer
Allied Universal Security Services(RTD)
06.2022 - 04.2024
- Conducted regular patrols of designated routes, identifying and addressing potential security risks.
- Responded promptly, communicating with dispatch to all incidents, providing detailed reports for follow-up investigations.
- Collaborated with law enforcement to enhance public safety initiatives.
- Assisted in training new officers on safety protocols and emergency response procedures, on and off trains.
- Detected potential threats by closely observing passenger behavior, and identifying suspicious activity.
- Conducted pre-trip and post-trip inspections, as well as daily logs.
Merchandiser
Frito Lay
04.2020 - 12.2021
- Developed and implemented effective merchandising strategies to maximize my product visibility and sales.
- Analyzed product to optimize product placement, and drive customer engagement.
- Collaborated with store management, and RSR to coordinate promotional campaigns and product launches.
- Removed damaged, out-of-date, not-in-set and discontinued products from displays.
- Updated pricing and signage to complete displays and make sure it's visible for customers.
- Inspected merchandise in back stock, and on sales floor for quality, and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks
- Assisted customers in locating desired products or suggesting suitable alternatives when necessary, helping customers with a better shopping experience.
Delivery Driver
Redline Express Courier(Amazon)
10.2018 - 01.2020
- Operated delivery vehicle safely, and efficiently to ensure timely package arrivals.
- Utilized GPS systems for optimal route planning and navigation adjustments.
- Conducted pre-trip vehicle inspections to maintain operational safety standards.
- Collaborated with warehouse staff, to ensure the loading processes and delivery run with efficiency.
- Monitored inventory in transit, ensuring accurate tracking of delivered packages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded and unloaded truck, and properly secured items to prevent damage for deliveries.
- Maintained and always kept a positive attitude, ensuring that packages are secured which makes a happy customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other accounts.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Overnight Supervisor
Pilot Flying J Travel Center
06.2016 - 09.2018
- Supervised overnight operations, ensuring compliance with safety protocols, and quality standards.
- Trained and mentored staff on operational procedures, and best practices for effectiveness.
- Coordinated a workflow among team members, to optimize productivity during peak hours.
- Prepared detailed reports on nightly activities, cash reports, and highlighting challenges and recommending some solutions.
- Oversaw and participated in night crew activities to help maximize sales, earnings and customer satisfaction.
- Coordinated with daytime supervisors, and management to ensure continuity in store operations across different shifts.
- Ensured product availability by overseeing accurate inventory counts, and timely restocking what was needed.
- Resolved employee concerns promptly, fostering a positive work environment and team morales.
Education
Graduate Certificate - Food And Nutrition
Community College of Southern Nevada
Las Vegas, NV06.2001
High School Diploma - Sales/Nutritional Science
Durango High School
Las Vegas, NV05.1999
Skills
- Customer service
- Clean driving record
- Problem-solving
- Safety management
- Stock rotation
- Sales goals
- Customer retention
- Team support
- Product displays
- Product presentation
- Navigational systems and GPS
- Public safety
- Patrol operations
- Surveillance techniques
Accomplishments
- Achieved results, by completing tasks with accuracy and efficiency.
- Documented and resolved issues which led to successful results.
- Positive collaboration with store team members, about product and displays.
- Achieving becoming a Platnium Top Driver in 4months, with amazing Customer Feedback, and Outstanding Navigational Skills!
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Driver
Lyft
03.2025 - Current
Transit Security Officer
Allied Universal Security Services(RTD)
06.2022 - 04.2024
Merchandiser
Frito Lay
04.2020 - 12.2021
Delivery Driver
Redline Express Courier(Amazon)
10.2018 - 01.2020
Overnight Supervisor
Pilot Flying J Travel Center
06.2016 - 09.2018
Graduate Certificate - Food And Nutrition
Community College of Southern Nevada
High School Diploma - Sales/Nutritional Science
Durango High School