Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Nichole Berry

Williamsport,PA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

I am currently enrolled in the CMA Pathway program with Geisinger. I will complete the course in June 2024.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Geisinger
06.2022 - Current
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Responded to inquiries by directing calls to appropriate personnel.

Certified Nursing Assistant

Nursing Angels
01.2021 - 06.2022
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients between rooms and appointments or testing locations.

Certified Nursing Assistant

Embassy Healthcare
06.2020 - 01.2021
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Followed directions of licensed nurses to administer medications and treatments.

Certified Nursing Assistant

Valley View Nursing & Rehabilitation
12.2017 - 12.2019
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

High School Diploma - General Studies

Williamsport Area Senior High School
Williamsport, PA
06.1999

Skills

  • Demographics Information
  • Insurance Company Knowledge
  • Medical Terminology
  • Patient Registration
  • Electronic Health Records Systems
  • Customer Satisfaction
  • Payment Processing
  • Insurance Billing
  • Patient Admission
  • Phone and Email Etiquette
  • Admitting Coordination
  • HIPAA Compliance
  • Multitasking and Organization
  • Appointment Scheduling
  • Problem-Solving

Certification

Certified Nursing Assistant

Accomplishments

  • Patient experience team
  • Peer Supporter

References

References available upon request.

Timeline

Patient Access Representative

Geisinger
06.2022 - Current

Certified Nursing Assistant

Nursing Angels
01.2021 - 06.2022

Certified Nursing Assistant

Embassy Healthcare
06.2020 - 01.2021

Certified Nursing Assistant

Valley View Nursing & Rehabilitation
12.2017 - 12.2019

High School Diploma - General Studies

Williamsport Area Senior High School

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Nichole Berry