Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Brown

Portsmouth,RI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Optical Assistant

Eye Care For RI
02.2022 - Current
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.

COVID-19 Tester

Doctors Test Centers
10.2021 - 02.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.

Behavioral Health Advisor

Franciscan Health Alliance
03.2018 - 07.2020
  • Enhanced patient outcomes by implementing evidence-based therapeutic interventions.
  • Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
  • Increased client engagement in therapy sessions by utilizing a person-centered approach tailored to individual needs.
  • Facilitated group therapy sessions to foster peer support and promote healthy coping strategies among participants.

Case Manager

Capitol City Family Education Services
10.2015 - 01.2018
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Education

Bachelor of Science - Psychology

Purdue University Calumet
Hammond, IN
12.2007

Skills

  • Appointment Scheduling
  • Customer Service
  • Patient Care
  • Insurance Verification
  • Interpersonal Skills
  • Active Listening
  • Attention to Detail
  • Adaptability

Timeline

Optical Assistant

Eye Care For RI
02.2022 - Current

COVID-19 Tester

Doctors Test Centers
10.2021 - 02.2022

Behavioral Health Advisor

Franciscan Health Alliance
03.2018 - 07.2020

Case Manager

Capitol City Family Education Services
10.2015 - 01.2018

Bachelor of Science - Psychology

Purdue University Calumet

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Nichole Brown