Nichole Brown
St. Louis,MO
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
24
24
years of professional experience
Work History
Medical Secretary III
Washington University
05.2022 - Current
- Company Overview: Department of Genetics/Genomic Medicine
- Schedule incoming and outgoing Genetic appointments
- Secretarial duties
- Schedule meetings
- Reserve conference rooms
- Ordering office supplies
- Telehealth coordination between patient families and provider
- Verifies health insurance and educate patients on applicable regulations
- Completing registration and triaging patient incoming calls
- Manage incoming faxes in OnBase
- Scanning documents and patient information
- Inbasket management and documentation
- Registration Work queue management
- Department of Genetics/Genomic Medicine
Patient Service Representative II
Washington University
08.2017 - 08.2020
- Company Overview: Department of Allergy and Pulmonary
- Schedule incoming and outgoing Allergy and Pulmonary
- Scheduling changes/requests, reschedules as directed
- Telehealth coordination between patient families and provider
- Verifies health insurance and educate patients on applicable regulations
- Update all patient information such as demographics
- Manage incoming faxes in OnBase
- Scanning documents and patient information
- Inbasket management and documentation
- Registration Work queue management
- Department of Allergy and Pulmonary
Patient Access Representative
Mercy Hospital
07.2014 - 08.2017
- Register patients for outpatient testing
- Arrive pediatric patients for their appoints and schedule follow-up appointments
- Schedule incoming radiology testing
- Ensure electronic orders are in the system
- Auditing Medicare insurance for accuracy
- Registration Work queue management
- Collect co-payments, out of pocket deductibles, current and previous account balances
- Offer payment plans to assist patients with different payment options
- Assist in training new employees
- Verify and update insurance
Imaging Access Representative
St Luke's Hospital
07.2010 - 04.2014
- Scheduled Radiology and Cardiology diagnostic procedures
- Check imaging orders for accuracy
- Train new employees
- Verify insurance
- Obtain authorization for outpatient testing
Judicial Administration Clerk
Circuit Court of St Louis County
12.2006 - 07.2010
- Processed Associate level criminal cases and traffic dockets
- Prepare and process Bound Over's or Indictments for the Grand Jury
- Schedule for Circuit Arraignment
- Accompany Judge in the courtroom
- Warrant files or release warrant
- Answer inquires and furnish information to attorney's, court personnel, and the public in person or by phone
Centralize Scheduler
St. Luke's Hospital
08.2001 - 09.2005
- Scheduled Radiology diagnostic procedures
- Check imaging orders for accuracy
- Verify insurance
- Assist in training new employees
- Obtain authorization for outpatient testing
Sales Representative
Southwestern Bell Communications
08.2001 - 09.2005
- Up and down selling phone products via telephone
- Worked on special projects
- Customer service
- Recommend products and services to fit the customer needs
- Time Management
Lead Film Librarian
Barnes Jewish Hospital
05.2000 - 08.2001
- Train new employees
- Film filing and handling
- Distribution, retrieval and management of images and records
- Performed clerical duties as needed
- Work with imaging techs for accurate workflow
Education
BA - Criminal Justice
Lindenwood University
Medical Assisting Diploma -
Al-Med Academy
Skills
- Electronic Medical Records Management
- Epic superuser
- Patient Relations
- Excellent communication skills
- Customer Service
- Billing and Collection
- Insurance Verification
- Account Reconciliation
- Payment Reimbursement
- Quarterly Reports
- Precertification
Timeline
Medical Secretary III
Washington University
05.2022 - Current
Patient Service Representative II
Washington University
08.2017 - 08.2020
Patient Access Representative
Mercy Hospital
07.2014 - 08.2017
Imaging Access Representative
St Luke's Hospital
07.2010 - 04.2014
Judicial Administration Clerk
Circuit Court of St Louis County
12.2006 - 07.2010
Centralize Scheduler
St. Luke's Hospital
08.2001 - 09.2005
Sales Representative
Southwestern Bell Communications
08.2001 - 09.2005
Lead Film Librarian
Barnes Jewish Hospital
05.2000 - 08.2001
BA - Criminal Justice
Lindenwood University
Medical Assisting Diploma -
Al-Med Academy
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