Nichole Bush
Saint Marys,Georgia
Summary
Dedicated front desk professional excelling in patient record management, appointment scheduling, and client relations. Known for attention to detail and effective communication, consistently enhancing customer satisfaction.
Overview
38
38
years of professional experience
Work History
Front Desk Lead
Lofton Creek Animal Clinic
Yulee, Florida
08.2024 - Current
- Coordinated appointment scheduling for veterinarians and support staff, optimizing workflow and reducing wait times.
- Trained new front desk staff on procedures and customer service standards, enhancing client interactions and satisfaction.
- Maintained accurate patient records using clinic management software, ensuring data integrity and compliance with regulations.
- Assisted clients with inquiries, providing detailed information about available services.
- Processed payments and handled billing inquiries with attention to detail.
- Responded promptly to all emails or phone calls from customers.
- Monitored inventory of supplies used at the front desk.
- Sorted and delivered incoming mail, letters, and packages to appropriate staff members daily.
Front Desk Manager
Normandy Blvd Veterinary Hospital
Jacksonville, Florida
12.2022 - 08.2024
- Trained and mentored new front desk staff on procedures and systems.
- Handled client inquiries and resolved concerns with empathy and professionalism.
- Coordinated appointment scheduling for clients and veterinarians efficiently.
- Maintained accurate patient records using veterinary management software.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured the front desk area was clean and presentable at all times.
Front Desk Supervisor
Barton Heights Veterinary Hospital
Stroudsburg, Pennsylvania
02.1989 - 10.2022
- Supervised front desk operations to ensure seamless client interactions and satisfaction.
- Trained staff on customer service protocols and software systems.
- Handled client inquiries and resolved issues promptly and professionally.
- Managed scheduling and appointment booking for veterinary services.
- Coordinated communication among veterinarians, staff, and pet owners to facilitate timely service delivery.
- Implemented processes to enhance workflow efficiency at the front desk.
- Processed payments, cashiering duties and credit card transactions accurately.
- Maintained accurate patient records in the hospital management system.
- Tracked supplies and restocked inventory. management of office supplies and veterinary products.
- Conducted regular performance evaluations of front desk staff members.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-1986
Skills
- Patient record management
- Appointment scheduling
- Payment processing
- Client relations
- Customer service
- Attention to detail
- Multitasking proficiency
- Effective communication
Timeline
Front Desk Lead
Lofton Creek Animal Clinic
08.2024 - Current
Front Desk Manager
Normandy Blvd Veterinary Hospital
12.2022 - 08.2024
Front Desk Supervisor
Barton Heights Veterinary Hospital
02.1989 - 10.2022
High School Diploma -
Stroudsburg High School