Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Casilio

Mill Hall,PA

Summary

Dynamic operations professional with a proven track record at Luxe Property Management, LLC, enhancing customer satisfaction and ensuring regulatory compliance. Excelled in strategic planning and problem-solving, significantly improving operational efficiency. Skilled in decision-making and customer service, adept at fostering professional growth and maintaining high safety standards.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2024
2024
years of professional experience

Work History

Manager of Operations

Luxe Property Management, LLC
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Manager's Assistant

Mario’s Cleaning Contractors, LLC
Mill Hall, PA
02.2013 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Certificate - Medical Assistant

LOCK HAVEN UNIVERSITY
Lock Haven, PA
12.2024

Bachelor Of Arts - Psychology

LOCK HAVEN UNIVERSITY
Lock Haven, PA
05.1999

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Inventory management
  • Problem-solving
  • Time management
  • Safety procedures

Timeline

Manager's Assistant

Mario’s Cleaning Contractors, LLC
02.2013 - 10.2023

Manager of Operations

Luxe Property Management, LLC

Certificate - Medical Assistant

LOCK HAVEN UNIVERSITY

Bachelor Of Arts - Psychology

LOCK HAVEN UNIVERSITY
Nichole Casilio