Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nichole Chen

Colonie,NY

Summary

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Boil Shack
05.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Hostess

Koto Japanese Steakhouse Hibachi & Sushi
06.2022 - 12.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Restaurant Busser

Mosu
06.2021 - 08.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Education

High School Diploma -

Colonie Central High School
Colonie, NY
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Scheduling
  • Reservation handling
  • Table bussing
  • Supply restocking
  • Menu memorization
  • Reservation planning
  • Memory retention

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Restaurant Hostess

Boil Shack
05.2024 - 08.2024

Restaurant Hostess

Koto Japanese Steakhouse Hibachi & Sushi
06.2022 - 12.2022

Restaurant Busser

Mosu
06.2021 - 08.2021

High School Diploma -

Colonie Central High School

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