Nichole Deis
Delaware,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
Roadside Towing And Recovery
02.2023 - Current
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient pick ups and drop offs
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
Team Member
Target
12.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
Office Manager
Collateral Investigation And Recovery Group
09.2015 - 01.2020
- Doing updates on accounts, sending updates and reviewing client updates
- Was in charge of all invoices and billing
- Review Camera data and adding new address to accounts and discounting camera hits.
- Taking client phone calls and responding to client emails
- Dispatching drivers
- Updated reports, managed accounts, and generated reports for company database
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Reported to senior management on organizational performance and progress toward goals
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Service Manager
Jr's Auto Clinic
01.2013 - 07.2015
- Collaborated with customers to discuss service needs and offer available solutions
- Oversaw service department budget and informed management of discrepancies
- Forecasted goals and objectives for the department and ensured adherence
- Created written plans and obtained customer consent to proceed
- Effectively communicated and analyzed issues with customers to provide satisfactory solution
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Hired, trained, developed and monitored performance of service department staff.
Ensured that telephone and data lines functioned properly.
Education
GED -
Dublin Scioto High School
Dublin, OH05.1998
Skills
- Customer Communication
- Route Planning and Adjustment
- Team Guidance and Direction
- Effective Scheduling
- Microsoft Office
- Data Entry
- Teamwork and Collaboration
- Dependable and Responsible
- Staff Training
- Email Correspondence
- Financial Management and Reporting
Timeline
Dispatch Manager
Roadside Towing And Recovery
02.2023 - Current
Team Member
Target
12.2022 - 01.2023
Office Manager
Collateral Investigation And Recovery Group
09.2015 - 01.2020
Service Manager
Jr's Auto Clinic
01.2013 - 07.2015
GED -
Dublin Scioto High School
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