Nichole Easterlin

Kaiser Permamente

05.1993 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Resolved third-party billing, computer system and customer service issues.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Coordinated verification and filling of more than 200 daily prescriptions in high-volume out patient pharmacy environment.