Nichole Heinrich
Choctaw,OK
Summary
Detail-oriented professional with extensive experience in customer service and sales reporting. Demonstrated ability to resolve inquiries and improve customer engagement, driving measurable results.
Overview
22
22
years of professional experience
Work History
Internet Sales Consultant
Confidence Chevrolet
Midwest City, OK
04.2026 - 08.2026
- Guided customers in vehicle selection, providing in-depth product knowledge to support informed decisions.
- Performed follow-up communications to strengthen customer satisfaction and engagement.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Resolved customer inquiries and concerns promptly to facilitate seamless transactions.
- Compiled and analyzed weekly sales reports using Excel to track performance trends.
BDC Manager
Seminole Chevrolet
Seminole, Oklahoma
10.2024 - 04.2026
- Managed daily operations of the BDC team to ensure effective communication.
- Oversaw customer inquiries and facilitated timely responses to enhance satisfaction.
- Trained team members on best practices for lead management and follow-up.
- Collaborated with sales staff to optimize appointment scheduling and conversions.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Reception/BDC Sales Manager
Orr Nissan East
Del City, OK
07.2018 - 10.2024
- Supervised daily operations of the business development center team.
- Managed incoming calls and correspondence, ensuring timely responses.
- Assisted customers with vehicle selection and provided product knowledge.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Resolved customer complaints in a timely manner via telephone and email communication.
Resort Manager
Wilderness Lakefront Resort - Broken Bow Cabins
Broken Bow, Oklahoma
04.2006 - 09.2011
- Managed daily operations of the resort to ensure guest satisfaction.
- Coordinated maintenance and housekeeping services to uphold facility standards.
- Monitored inventory levels for supplies, ensuring availability for operations.
- Handled guest bookings, inquiries, and complaints to provide effective resolutions.
Medical Accounts Receivable Clerk
Norman Regional Hospital
Norman, Oklahoma
05.2004 - 04.2006
- Processed patient invoices and monitored outstanding balances.
- Reconciled accounts and ensured accurate data entry in financial systems.
- Communicated with patients and insurance companies regarding payment plans and billing inquiries and itemized statements.
- Assisted in month-end closing procedures for financial reporting accuracy.
- Reconciled daily cash receipts with bank deposits.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05-2004
Skills
- CRM software
- Sales reporting
- Customer follow-up
- Lead management
- Customer service
- Attention to detail
- Effective communication
- Problem solving
Timeline
Internet Sales Consultant
Confidence Chevrolet
04.2026 - 08.2026
BDC Manager
Seminole Chevrolet
10.2024 - 04.2026
Reception/BDC Sales Manager
Orr Nissan East
07.2018 - 10.2024
Resort Manager
Wilderness Lakefront Resort - Broken Bow Cabins
04.2006 - 09.2011
Medical Accounts Receivable Clerk
Norman Regional Hospital
05.2004 - 04.2006
High School Diploma -
Choctaw High School