NICHOLE HENSON

• Managed high-value documentation and custom orders, ensuring accuracy in record management and technical specifications.
• Monitored task progress with advanced tracking methods to verify manufacturability and maintain complex production schedules.
• Monitor task progress using advanced Task Tracking methods to verify Manufacturability and Maintain Complex Production Schedules.
• Supported internal stakeholders and maintained professional communication with builders and vendors to facilitate onboarding for new projects.
• Support Virtual Collaboration efforts by training team members on digital proficiency standards and operational protocols.
• Analyzed sales, order, and production data to support inventory planning and workflow decisions.
• Developed Excel-based reports to monitor pricing trends, backlog, and operational performance.
• Identified process gaps in quoting and order entry, improving turnaround and consistency.
• Collaborated with sales, operations, and scheduling teams to resolve data discrepancies quickly.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Completed bi-weekly payroll for 9 employees.

• Tracked field labor and installation schedules, ensuring seamless workflow coordination across locations and departments to support timely project execution.
• Maintained vendor portals and updated CRM software to organize schedules and coordinate with external suppliers for effective resource management.
• Monitored customer accounts and Resolved concerns to foster long-term Client Relations and project satisfaction.
• Organized procurement documentation and managed task tracking to ensure on-time delivery of essential materials for remote work sites, facilitating uninterrupted operations.
• Led team of up to 10 service technicians in field activities.
• Maintained schedule of up to 20 service calls.
• Managed efficient teams of up to 10 employees.

• Directed dispatch operations and scheduling, leveraging digital tools to monitor driver logs and real-time transit status for improved service delivery.
• Maintained precise record management for DOT and FMCSA compliance, minimizing audit risks and upholding safety standards through thorough documentation.
• Tracked multi-state permits and reporting requirements, ensuring Workflow Coordination and regulatory compliance across state lines.
• Tracked multi-state permits and reporting requirements, coordinating workflows to ensure regulatory compliance across state lines.
• Directed dispatching, routing, and tracking of 6 fleet vehicles.
• Coordinated driver assignments and load schedules to maintain efficient daily dispatch operations.
• Monitored shipment status and updated customers with accurate delivery timelines.

• Maintained permits, inspections, and licensing documentation, enhancing record accuracy and accessibility.
• Coordinated scheduling for residential construction projects, ensuring timely Operations Support for field teams.
• Supported billing operations and resolved disputes, maintaining professional Client Relations with vendors and customers.
• Facilitated billing operations and resolved disputes, fostering strong Client Relations with vendors and customers.
• Managed inbound calls, provided customer support, and routed urgent repair requests promptly.
• Processed invoices, payments, and billing records with accuracy and attention to detail.
• Maintained work orders, job files, and permit documentation for organized office operations.
• Supported technicians and management with correspondence, records, and day-to-day operational coordination.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

In Progress

• 3.88 GPA
• Honor Roll - 2025-2026
• Dean's List - 2026