Nichole HIll
Milton,DE
Summary
Hardworking financial counselor proudly offering several years of experience in processing financial forms and obtaining healthcare documents. Highly trained professional with background in patient account management and meeting tight deadlines. Offering exemplary time management and issue resolution skills.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Financial Counselor
Bayhealth Sussex Campus
Milford, DE
02.2004 - Current
- Assisted patients with financial assistance applications and eligibility requirements.
- Reviewed patient accounts to determine financial needs and options.
- Provided support in resolving billing inquiries and discrepancies.
- Maintained accurate records of patient interactions and financial assistance requests.
- Collaborated with healthcare providers to align financial counseling with treatment plans.
- Communicated effectively with diverse populations regarding sensitive financial information.
- Reviewed bank statements for accuracy and discrepancies with clients to ensure proper accounting practices were being followed.
- Negotiated payment arrangements with creditors when necessary on behalf of clients.
- Assisted clients in understanding their rights under consumer protection laws.
- Managed multiple cases simultaneously while ensuring all deadlines were met according to established policies.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Reviewed and verified financial data to determine program eligibility.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
Education
Associate of Science - Business Administration
Wesley College
Dover, DE 09.1993 - 05.1998
Skills
- Financial assessment
- Budget planning
- Eligibility verification
- Patient advocacy
Timeline
Financial Counselor
Bayhealth Sussex Campus
02.2004 - Current
Associate of Science - Business Administration
Wesley College
09.1993 - 05.1998